Customer Representative

EMEA3 Recruitment; Shrewsbury; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Hourly rate £14.56

35 hours per week

Full training for 3 weeks

Job summary

Nationwide is seeking a Customer Representative to join our Shrewsbury branch. You will welcome members, guide them through our digital services, and provide face-to-face support in a busy banking hall environment.

You will receive comprehensive training on products, services, and processes, with an emphasis on using digital tools and apps to assist customers and protect them from fraud.

Qualifications

• Excellent written and verbal communication skills.
• Ability to resolve issues and handle complaints.
• Ability to build rapport and communicate effectively with Nationwide members.
• Can work well in a team under pressure and in a fast-paced environment.

Responsibilities

• Welcoming members into our branches and guiding them on how to use digital services and self-service tech in the banking hall.
• Provide friendly, face-to-face service and advise on fraud prevention to protect customers.
• Identify additional needs during conversations and refer to expert colleagues when appropriate.
• Participate in training on products, services and processes, and use digital tools and apps.

Skills

Communication skills

Complaint handling

Relationship building

Teamwork under pressure

Job description

On behalf of Nationwide, AMS are seeking a Customer Representative working across our Shrewsbury branch

Our frontline teams deliver Simply brilliant service every day. We know 63% of customers still value a face-to-face service offering and that's why through our Branch Promise we now have the biggest branch network in the UK.

What makes us different

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank. As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose: Banking – but fairer, more rewarding, and for the good of society.

Job description - the role

What you’ll be doing

Customer representatives are multi-skilled. As you’d expect, you’ll be welcoming members into our branches and talking them through how to use digital services and the self-service tech available in our banking hall.

Our customers value being able to talk to a friendly human face-to-face about their finances, and during those conversations you might pick up additional needs they have and, for example, pass them on to an expert colleague, or give them guidance on fraud to protect them from becoming a victim.

You’ll be given plenty of training on our products, services, and processes; you just need to be comfortable using digital tools and apps.

Candidate Profile: Key accountabilities, skills & experience

About you

We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our membership is made up of many kinds of people and we want our colleagues to be just as diverse.

What’s the essential and measurable experience and skills required to do this job?

• Excellent written and verbal communication skills
• Ability to resolve issues and handle complaints
• Ability to build rapport and communicate effectively with Nationwide members
• Can work well in a team under pressure and in a fast-paced environment
• ignoring risks to get it done quickly at the expense of quality or outcome. Nor is it doing things in isolation, without bringing in the right people or perspectives.

About the client

What’s on offer?

• Hourly rate: £14.56 per hour
• Total hours: 35 Hours per week (Monday - Friday 0900-1700 & Saturday 0930-1300)
• Training will be full time: Monday - Friday, 9am -5pm, for approx. 3 weeks

Next steps

At Nationwide we do have a travel expectation for Customer Representatives to support covering nearby branches if required so please make sure you can adhere to this expectation.

Whatever your background, if you are self-motivated this could be an excellent opportunity for you to join the world’s largest building society and start a career in financial services.

If you understand the benefits of working collaboratively within teams then a role here at Nationwide could be for you. If you feel that this role is for you.