Improvement Support Officer

North West Ambulance Service NHS Trust; Bolton; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Pension scheme

Annual leave 33 days

Training & development

NHS discounts

Car lease scheme

Cycle to work

NHS mortgages

Childcare vouchers

Job summary

North West Ambulance Service NHS Trust is seeking an enthusiastic Improvement Support Officer to turn strategic ideas into practical improvements across the Trust. You will coordinate activity, support planning and evaluation, and create clear reports and communications for a range of audiences.

Working with Improvement Managers, you will engage colleagues, coach teams, and monitor progress while traveling to multiple NWAS locations to deliver ambitious change across the North West.

Qualifications

• Degree or equivalent experience in a relevant area.
• Experience coordinating meetings, workshops, events or learning activities with multiple stakeholders.
• Excellent written and verbal communication skills.
• Ability to develop and maintain effective working relationships across teams.
• Experience in data collection, measurement and reporting.
• Experience within the NHS or public sector is desirable.

Responsibilities

• Coordinate improvement activities across NWAS teams and locations.
• Support planning, delivery and evaluation of programmes, events and initiatives.
• Produce clear reports, briefings and communications for diverse audiences.
• Travel to NWAS locations across the North West as required.
• Coach and teach colleagues in improvement approaches and building capability.

Skills

Coordination

Communication

Data analysis

Stakeholder management

Report writing

Education

Degree or equivalent experience

Tools

Microsoft Word

Excel

PowerPoint

Teams

Job description

North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.

At NWAS, we are committed to creating a diverse, inclusive and anti-racist workplace where everyone feels valued and has the opportunity to thrive. Our Anti-racist Statement sets out our commitment to becoming an anti-racist organisation and ensures these principles are embedded throughout our recruitment practices.

Our workforce is currently under-represented by people from black and minority ethnic backgrounds, and we encourage applications from people of all backgrounds. By building a workforce that better reflects the diverse communities we serve, we can provide the right care, at the right time, in the right place, every time.

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.

We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.

Job overview

Are you ready to help turn great ideas into meaningful improvements for patients, families and staff? Do you thrive on connecting people, communicating creatively and inspiring others to learn and improve? If you are looking for a varied role where your skills can make a real difference, we would love to hear from you.

At North West Ambulance Service (NWAS), our purpose is to help people when they need us most by delivering the right care, at the right time, in the right place, every time. We are looking for an enthusiastic and highly motivated Improvement Support Officer to help turn this purpose into meaningful improvement across the Trust.

This is an opportunity to develop your improvement expertise while supporting the planning, delivery and evaluation of programmes, events and initiatives across the North West.

Working closely with Improvement Managers, operational and corporate teams, and leaders across NWAS, you will be a key coordination point for improvement activity. You will engage with colleagues across NWAS, support coaching and teaching, coordinate programme documentation and actions, monitor progress, and create clear reports, briefings and communications for a range of audiences.

Main duties of the job

You will join a supportive Improvement Team committed to learning, collaboration and professional development, with opportunities to build your skills and contribute to meaningful change across NWAS.

You will be organised, adaptable and proactive, with experience of coordinating activities, producing clear written and visual information, and building effective relationships with a wide range of stakeholders. You will be confident balancing competing priorities, presenting information clearly and creatively, and working collaboratively to support improvement across the Trust.

The role requires regular travel to NWAS locations across the North West.

Working for our organisation

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Detailed job description and main responsibilities

We welcome applications from people of all backgrounds and are committed to an inclusive recruitment process. If you require a reasonable adjustment at any stage, please let us know so that we can support you.

Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.

Please ensure that you have read and understood the job description and person specification before applying.

Interviews are expected to take place around 10 November 2026.

Interested in finding out more? For an informal conversation about the role and the work of the Improvement Team, please contact [e-mail] .

Qualification and Knowledge

• Educated to degree level or equivalent experience in a relevant area.

Other

• Flexibility to regularly travel and work across multiple locations as required in the North West.
• Strong organisational and planning skills, with the ability to multitask, switch between activities and manage competing priorities to meet deadlines.
• Ability to support the organisation and facilitation of meetings, workshops, learning events and collaborative improvement activities with a wide range of attendees.
• Attention to detail with the ability to maintain accurate records and produce high-quality documentation.

Qualification and Knowledge

• Knowledge of data collection, measurement and reporting techniques.

Experience

• Experience of supporting the organisation and facilitation of meetings, workshops, events or learning activities involving multiple stakeholders from different backgrounds or organisations.
• Experience of producing reports, presentations, briefing papers or communication materials for different audiences.
• Experience of supporting quality improvement, service improvement, transformation or project change initiatives.
• Excellent written and verbal communication skills, with the ability to tailor information clearly and professionally for staff at all levels and external stakeholders.
• Ability to handle, prioritise or signpost a range of enquiries promptly, professionally and with sensitivity.
• Competent in the use of Microsoft Office applications, including Word, Excel, PowerPoint and Teams, with the ability to produce high-quality reports, presentations and communications.
• Ability to collect, analyse and present information from a range of sources in a clear and meaningful format.
• Ability to develop and maintain effective working relationships and networks with internal and external stakeholders.
• Demonstrates initiative and able to work independently whilst contributing effectively as part of a wider team.
• Ability to support change and improvement activities through a structured and organised approach.
• Ability to support, coach and teach colleagues in improvement approaches, with a willingness to learn the Trust's building capability offers, tools and techniques.
• Demonstrates discretion and maintains confidentiality when handling sensitive information.

Qualification and Knowledge

• Evidence of continuing personal and professional development.
• Knowledge of improvement, service improvement or project management principles and methodologies.
• Willingness to develop knowledge of the Trust's building capability offers, improvement tools and techniques, and apply these when supporting teams and colleagues.
• Understanding of the NHS, its values and the challenges facing healthcare services.
• Knowledge of governance, audit or assurance processes relevant to improvement work.
• Training or introductory qualification in improvement or related methodology or equivalent training.

Experience

• Experience of providing project, programme or administrative support within a complex organisation.
• Experience of collecting, analysing and presenting data to support decision-making and improvement activities.
• Experience of working collaboratively with a range of stakeholders to achieve shared objectives.
• Experience of maintaining records, action logs, workplans or project documentation.
• Experience of working within the NHS or public sector environment.

Values and Behaviours

• Working Together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
• Being at Our Best – takes ownership, delivers high-quality work and adapts positively to changing priorities.
• Making a Difference – demonstrates compassion, professionalism and a commitment to improving services for people, patients and communities.

Any offer of employment may be withdrawn if you knowingly withhold information, provide false or misleading information.

Should you be successful at interview stage successful candidates will receive a conditional offer of employment, this will be subject to the NHS Employment Checks Standards.

A valid right to work and identity check

Reference checks -Thiswill cover a minimum of a three year period and will include a request for the number of days and occasions of sickness absence covering a minimum two year period. In line with equality legislation, the earliest point at which we will ask health related questions is when an offer of employment has been made. Absences related to disability may be excluded from these considerations; consideration would be given as to what would be a reasonable attendance level, based on the information available. Absences related to pregnancy, maternity and/or gender reassignment will be excluded from these considerations. Detailed information on the NHS Employment Checks Standards is available on the NHS Employers website; search ‘employment checks’.

DBS Checks - If the post is subject to DBS disclosure, a charge will be made for this disclosure.

Occupational Health - You will require satisfactory medical clearance.

Whilst not a condition of employment, all staff are encouraged to be vaccinated against COVID-19 as this remains the best lined of defence against COVID-19.

From 1 st September 2018, Section 2 of the Agenda for Change Terms and Conditions will automatically apply to the calculation of unsocial hours for all appointments that commence in post from this date (except secondments).

If you do not have regular access to your email please contact a member of the HR Hub Team on 03451122018.