Improvement Business Partner

Dogs Trust; England; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading dog charity in the UK is seeking an Improvement Business Partner. In this hybrid role based in London, you will collaborate with teams to identify solutions, support process design, and foster a culture of continuous improvement. Ideal candidates will possess strong communication and stakeholder management skills, with experience in process improvement or service design. Full-time position with opportunities for flexible working arrangements.

Qualifications

• Excellent communicator with strong stakeholder management skills.
• Experience in process improvement and/or service design preferred.
• Ability to analyse complex processes with attention to detail.
• Ability to analyse complex processes with attention to detail.
• Process improvement qualification would be beneficial.

Responsibilities

• Collaborate with teams to empower solutions to business problems.
• Support user-centric design of processes and services.
• Embed a culture of continuous improvement across teams.

Skills

Excellent communication

Stakeholder management

Process improvement

Service design

Analytical skills

Job description

The range is provided by Dogs Trust. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Are you a dog lover with a knack for building relationships, identifying problems and supporting teams to find solutions?

We’re looking for an Improvement Business Partner to join our Delivery and Performance directorate, tasked with guiding and coaching various areas of our organisation to co-design, improve, streamline and optimise their processes. While this role is hybrid with a base at our London office, the nature of this role is flexible, and the post holder will be expected to collaborate with teams across the country.

What does this role do?

As Improvement Business Partner, you’ll:

• Collaborate with various teams across the organisation, from rehoming centres to support functions, empowering them to find solutions to their business problems.
• Support the user‑centric design of processes and services, identifying opportunities to streamline, automate and save costs, and optimise the user experience.
• Embed a culture of continuous improvement across teams, empowering all colleagues to think curiously and critically about their challenges, building organisational resilience for the future.

Interviews for this role are provisionally scheduled for week commencing 15th December 2025.

Could this be you?

To thrive in this role, you’ll need to be an excellent communicator with brilliant stakeholder management skills, with the ability to effectively business partner, coach and influence colleagues. Ideally, you’ll have some process improvement and/or service design experience, and the ability to analyse complex processes, with keen attention to detail. While a process improvement qualification would be beneficial, we’re looking for applicants who have a positive, proactive attitude to business change, who are excited by the prospect of working autonomously and decisively, even when the brief is ambiguous or unclear.

About Dogs Trust

We love dogs. That’s why we do whatever we can to make sure every four‑legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

Seniority level

Associate

Employment type

Full‑time

Job function

Business Development

Industries

Non‑profit Organizations