Implementation specialist - Coventry (Hybrid)

Haemonetics Software Solutions; Coventry; On-site; GBP 42,000 - 62,000; Full time

Job summary

Haemonetics Software Solutions in the UK is seeking an Implementation Specialist to support customers across the EMEA region. You will provide technical assistance, manage installations and upgrades, and collaborate with Service, Sales, Quality and R&D to ensure successful deployments.

You will communicate fluently in English, Italian and German (French is a plus), build strong customer relationships, and grow into a subject‑matter expert while contributing to healthcare technology across

Qualifications

• Fluent in English, Italian and German (French is a strong advantage).
• Strong communication and customer service skills.
• Experience in customer support or technical support is beneficial; project management experience is a plus.

Responsibilities

• Provide technical assistance and troubleshooting support to customers and field teams across the EMEA region.
• Build trusted relationships with customers and internal stakeholders.
• Support product installations, upgrades, and technical investigations.
• Collaborate with cross-functional teams, including Service, Sales, Quality, and R&D.
• Develop technical expertise and become a subject‑matter expert within your area.
• Contribute to improving customer satisfaction and operational excellence.

Skills

English

Italian

German

Communication skills

Customer service

Problem solving

Job description

We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further – Haemonetics is your employer of choice.

Job Details

We are looking for a motivated and customer‑focused Implementation Specialist to join our EMEA team. This is a fantastic opportunity for someone who enjoys working in an international environment, has strong communication skills, and is eager to develop their technical expertise within the medical device industry.

What You'll Be Doing

• Provide technical assistance and troubleshooting support to customers and field teams across the EMEA region.
• Build trusted relationships with customers and internal stakeholders.
• Support product installations, upgrades, and technical investigations.
• Collaborate with cross‑functional teams, including Service, Sales, Quality, and R&D.
• Continuously develop your technical expertise and become a subject‑matter expert within your area.
• Contribute to improving customer satisfaction and operational excellence.

What We're Looking For

• Fluent in English, Italian, and German. French is a strong advantage.
• Strong communication and customer service skills.
• A natural curiosity and interest in technical products and troubleshooting.
• The ability to learn quickly and adapt in a dynamic international environment.
• A collaborative and proactive approach to problem‑solving.
• Previous experience in customer support, technical support, healthcare, life sciences, engineering, or a related field (beneficial but not essential).
• Previous project management experience is a plus.

What You'll Gain

• Structured onboarding and extensive product training.
• Ongoing coaching and development from experienced professionals.
• Exposure to a highly innovative healthcare and medical technology environment.
• Opportunities to expand your responsibilities and grow your career internationally.
• The chance to make a real impact by supporting healthcare professionals and patients across Europe.

If you are multilingual, technically curious, customer‑oriented, and eager to grow, we'd love to hear from you.