Implementation Specialist

hackajob; United Kingdom; Remote; GBP 35,000 - 50,000; Full time

Job summary

A leading company in healthcare technology is seeking an Implementation Specialist to manage software installations and upgrades. The role involves working with sensitive data and requires strong SQL skills, experience in HPUX/Linux environments, and effective communication with technical and non-technical teams.

Qualifications

• Minimum 24 months experience in HPUX & Linux environments.
• Understanding and troubleshooting SQL scripts.
• Knowledge of network interfacing, including TCP/IP and HL7 standards.

Responsibilities

• Installation, upgrade and configuration of EMIS Health applications.
• Manage and deliver local customization of software.
• Act as primary technical lead during project lifecycle.

Skills

SQL scripting

Problem-solving

Stakeholder management

Communication

Job description

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hackajob is collaborating with Optum to connect them with exceptional tech professionals for this role.

Job Title

Implementation Specialist

Job Category

Deployment

Department/Group

Deployment

Reports To

Team Manager

Location

Home Workers

Level

3

Position Type

FTC/Full

Date

December 2023

About Us

We make a difference. Our vision is to be the leading provider of innovative healthcare technology that improves people’s lives. We want to positively impact the health and wellbeing of the UK population. We believe in the power of technology to make healthcare faster, better and more accessible to all.

About This Job

To install, upgrade, configure, troubleshoot and support Emis software applications, tools and interfaces working with internal colleagues and customer representatives both remotely and on site as required. This work will often involve data migration and synchronization working with very sensitive data.

The role involves a degree of autonomous working according to priorities assigned by the Technical Services Manager. This work will be in the context of a 20+ person Solution Delivery department where varying technologies are employed. Much of the work will be in coordination with staff from other departments such as support, product specialists, and Project Managers, as well as customer staff.

To manage and work within a project team to complete tasks as detailed within the project plan. To develop and maintain relationships with end users and to be the main point of contact for users during the implementation phase of a project.

Responsibilities

• Installation, upgrade and configuration according to published work instructions and standards of EMIS Health applications, tools and interfaces.
• Setup & testing of EMIS Health software products, tools, interfaces and supporting applications.
• Manage, define and deliver the local customization of the software (within project scope).
• Ownership of the implementation of the end-to-end project lifecycle.
• Support customers and EMIS Health colleagues in UAT, installation and issue resolution during the project life cycle.
• Act as the primary technical lead and authority during a project lifecycle.
• Develop significant expertise in EMIS health applications, tools and interfaces to better understand customer issues and assess, test and implement solutions.
• Participate in internal testing and process improvement workshops.

Knowledge, Skills and Experience

• Understanding and troubleshooting SQL scripts; Informix experience is preferable.
• Ability to write SQL scripts for data migration/validation.
• Minimum of 24 months experience in HPUX & Linux environments.
• Understanding network interfacing, including TCP/IP and HL7 standards.
• Knowledge of HPUX & Linux OS, security, resilience, disaster recovery, and shell scripting.
• Strong organizational, documentation, stakeholder management, and communication skills.
• Ability to understand complex technical requirements and communicate effectively with less technical teams.
• Problem-solving skills and ability to work confidently on-site and in project teams.
• Issue ownership and prioritization aligned with company procedures.

Behaviors

• Customer-focused
• Uses initiative
• Works under tight deadlines
• Prioritizes work efficiently
• Transfers knowledge effectively
• Makes informed decisions under pressure

We are developing a Growth Mindset culture across our organization.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Software Development

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