Senior Digital Product & Implementation Specialist

TAG; Manchester; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading company in travel arrangements is seeking a Senior Digital Product & Implementation Specialist in Manchester. The role involves leading client-facing implementation projects, providing support for digital products, and ensuring documentation is maintained. Ideal candidates will have a degree and experience with SAP Concur and Travelport GDS. The position offers a flexible hybrid working model and competitive salary.

Benefits

Private Medical and Dental Insurance

Wellness/EAP programme

Employee discounts

Enhanced employer pension contributions

Service-based holiday entitlement

Qualifications

• Experience with implementation and support of digital travel products.
• Knowledge of API and data integration platforms.

Responsibilities

• Lead implementation projects across TAG's digital product suite.
• Provide internal and customer-facing system support.
• Conduct system updates and maintenance tasks.

Skills

Project Management

Client Support

Documentation

Training

Education

Degree in related field

Tools

SAP Concur

Travelport GDS

MS Office

Job description

Senior Digital Product & Implementation Specialist

Senior Digital Product & Implementation Specialist

1 week ago Be among the first 25 applicants

Job type: Senior Digital Product & Implementation Specialist

Location: Manchester, UK

The Senior Digital Product & Implementation Specialist is responsible for providing vital support to TAG’s valued clients and internal colleagues across all divisions, with implementation, configuration and change-management of TAG’s client-facing digital products. This senior role compliments a team of subject matter experts and encompasses a wide range of online products such as booking systems, risk management tools, analytics and reporting platforms and mobile itinerary applications.

Role

As a Senior Digital Product & Implementation Specialist, you will have a diverse and varied role. Here are just some of the things you’ll be getting involved with:

• Lead client-facing implementation projects across the TAG digital product suite, utilising and developing preferred project management products.
• Provide internal and customer-facing system support for TAG’s digital client-facing technology.
• Conduct day to day system updates, configurational changes, testing and system maintenance tasks
• Validate, review and monitor site escalations received from both external clients and internal colleagues
• Build and maintain valuable supplier relations with third party system providers
• Deliver system training to external clients and internal staff via online demonstrations or in-person meetings where necessary
• Create internal and customer-facing information documentation to ensure a smooth handover of new accounts at go-live and into business as usual
• Ensure all documentation for digital products are maintained and distributed when applicable
• Keep updated with new product releases and attend any necessary relevant training to maintain knowledge and continue personal and professional development
  
  

Other Responsibilities Of The Job

• Work closely with and support the Account Management and global sales teams as required for new business processes, including the delivery of product demonstrations and assisting with functionality queries and best practice
• Mentor new and existing members of the team to assist with TAG system and product training
• Perform other duties as may be assigned from time to time
  
  

The How

To be successful at TAG is as much about mindset and attitude as it is about skill set and qualifications. We’re a team who share the same desire and passion to go above and beyond for each and every client. We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude.

We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements outside of office hours to manage time zones and other work commitments. As a Senior Digital Product & Implementation Specialist there are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn, are equally important.

• Education to Degree level or higher in related field
• In lieu of education: equivalent combination of education and directly related experience
• Experience of SAP Concur Travel Implementation processes and procedures
• Detailed knowledge of the SAP Concur Travel product
• Travelport GDS experience and competency
• Travel industry professional, with prior customer-facing agent booking experience
• Experience with implementation, configuration, and support of digital travel products such as virtual payments, risk management, mobile itinerary applications and analytic platforms
• Knowledge of alternative global online travel booking tools alongside an understanding of API and data integration platforms
• ITIL/Service based and Project Management qualifications or experience
• Proficient in the use of MS Office suite
• Proven record of working in a fast-paced environment with multiple responsibilities
  
  

The Where and When

This is a full-time role (35 hours per week) based in our Manchester office. Since March 2020, we have operated a flexible, hybrid approach to working and will continue to do this moving forward. We will work with you to find the best mix of office and home working that suits your life and the needs of the team.

You will report into the Online Product Implementation Manager who is also based in Manchester. There are other regional teams based in the UK, US, Saudi Arabia, Singapore, Australia and New Zealand that you may work closely with, too.

The Important Bit

About

As passionate as you may be about changing the face of travel, let’s be honest – you're not doing this for free. So, here’s our promise to you:

• Competitive salary DOE
• Private Medical and Dental Insurance
• Wellness/EAP programme
• Employee discounts
• Enhanced employer pension contributions
• Service-based holiday entitlement
  
  

We are also committed to offering an equal opportunity for all employees and applicants.

How to Apply

We want to know a bit about you. Send a cover letter outlining why you think TAG is a good fit for you and an up-to-date CV/resume to [e-mail].

And before you press send, please make sure you’re eligible to work in the UK!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Travel Arrangements

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