Implementation Project Manager

meet DWIGHT; Chelmsford; On-site; GBP 45,000 - 65,000; Full time

Job summary

A rapidly growing SaaS start-up is seeking an experienced Project Manager to manage client relationships and oversee the successful delivery of AI and automation projects. This role requires expertise in project management, strong communication skills, and the ability to collaborate with remote teams. As part of the dynamic meet DWIGHT team, you will ensure efficient onboarding and software implementation for enterprise customers, playing a key role in the company's impressive growth.

Qualifications

• Experience in software implementation and managing projects within a SaaS organization.
• Strong understanding of project management methodologies.
• Experience working with remote teams.

Responsibilities

• Manage entire project lifecycle from client engagement to delivery.
• Develop detailed project plans and track progress.
• Build strong relationships with clients and manage their expectations.

Skills

Communication

Problem-Solving

Analytical Skills

Attention to Detail

Organizational Skills

Job description

meet DWIGHT is a SaaS start-up that sells an AI tool into the recruitment industry. Our tool automates all back & mid-office activities, saving firms heaps of money, time and ensures complete efficiency and accuracy.

Our product is making a massive impact and completely changing the recruitment industry, so despite being a fairly young business, we've been able to scale quickly. One of our customers has actually invested in us, and we're about to open a second office in the United States!

Project Manager

The meet DWIGHT team are currently looking for an experienced Project Manager to join our rapidly growing team/ business. The growth is due to some phenomenal enterprise customer acquisition and this Project Manager will be joining the team to manage these customers through the start of their journey with meet DWIGHT!

As a Project Manager, you will play a critical role in the successful delivery of AI & Automation projects and ensuring a smooth software implementation experience for our clients. You will be responsible for managing the entire project lifecycle, from initial client engagement to final project delivery. You will work closely with our clients, remote development teams, and other stakeholders to ensure projects are delivered on time, within budget, and to the highest quality standards.

Key Responsibilities:

You'll be responsible with supporting new customers in their onboarding and software implementation process. It's hugely customer and stakeholder focused to ensure everything is managed in an efficient, timely manner.

Client Relationship Management:

• Build strong relationships with clients and maintain regular communication.
• Understand client needs and expectations.
• Manage client expectations effectively.

Project Planning and Management:

• Develop detailed project plans, including timelines, milestones, and resource allocation.
• Track project progress and identify potential risks.
• Proactively manage project scope, schedule, and budget.
• Conduct regular project status reviews with stakeholders.

Requirement Gathering and Analysis:

• Collaborate with clients to gather and document detailed project requirements.
• Support our BA team with the Analysis of requirements to identify potential challenges and opportunities.
• Create clear and concise requirement specifications.

Team Coordination:

• Work closely with BAs & development teams to ensure smooth project execution.
• Allocate tasks and monitor team performance.
• Resolve conflicts and issues with the team.

Risk Management:

• Identify and assess project risks.
• Develop mitigation strategies to minimize the impact of risks.
• Monitor and manage risks throughout the project lifecycle.

Required Skills and Experience:

• Experience in software implementation and managing projects within a SaaS organisation
• Strong understanding of project management methodologies
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to manage multiple projects simultaneously.
• Strong attention to detail and organizational skills.
• Experience working with remote teams.

Desired but Non-essential Skills and Experience:

• Background in Recruitment Staffing
• Knowledge of RPA technologies and tools.

What the Zest team think:

'I've been fortunate to have been supporting meet DWIGHT as they've been scaling from scratch, and not only have we built the most phenomenal, high performing team; but also one that have heaps of fun and are truly proud of what they do! Amazing culture, and amazing product - not one to miss.'

Lizzie Formisano, Senior Recruitment Consultant