Implementation Manager

Venatrix; Greater London; On-site; GBP 60,000 - 75,000; Full time

Benefits offered by this job

EMI share options

Free daily office lunches

Performance bonus potential

Job summary

Venatrix in London is seeking an Implementation Manager to lead end-to-end onboarding of care‑tech clients, from kickoff through data gathering, configuration support and go‑live, across multiple sites.

You'll report to a VP of Commercial, enjoy genuine autonomy and shape a scalable onboarding process as the company scales, with a fast-growing, AI-first product suite.

Travel across the UK is required; EMI share options and performance bonus potential accompany a salary of £60,000–£75,000.

Qualifications

• Experience leading large-scale implementations across multi-site organisations.
• Ability to translate technical concepts for non-technical care teams.
• Interest in AI tools with demonstrable usage.

Responsibilities

• Own end-to-end client onboarding from kickoff to go-live.
• Deliver train-the-trainer sessions for large organisations.
• Translate complex concepts into practical guidance for care teams.
• Present to groups of managers across regional training sessions.
• Help build a scalable implementation process as the team grows.

Skills

Implementation management

Multi-site rollout

APIs & data flows

AI tools interest

Interpersonal skills

Travel willingness

Tools

APIs

Databases

Job description

Implementation Manager

Waterloo, Central London | £60,000 - £75,000

We're working with a fast-growing AI-native software company building care management technology for the social care sector - voice-to-log care notes, automated workflows, and real-time anomaly detection that's changing how care providers operate day-to-day.

Why this role, why now?

Right now, every single client is trained by the two founders personally. That's no longer sustainable - multiple clients are going live and capacity has become the bottleneck. This is a genuinely rare opportunity to be the first specialist hire into a brand-new function, shaping how onboarding works as the company scales, with a second hire already being pipelined once you're up and running.

The opportunity

You'll work in a small, AI-first team of around 10, reporting into a VP of Commercial with a strong background scaling SaaS in the care sector. There's no rigid structure or heavy enablement here - just genuine autonomy, trust, and the chance to build something from the ground up.

What's in it for you:

• Salary up to £75'000
• EMI share options
• Free daily office lunches
• Performance bonus potential tied to successful implementations.

What you'll own

• End-to-end client onboarding - from kickoff call through data gathering, configuration support, and go-live
• Train-the-trainer delivery - running super-user training sessions for large, multi-site organisations (2,000+ staff, 40+ services)
• Translating complex technical concepts into clear, practical guidance for non-technical care teams
• Presenting confidently to rooms of 25+ managers across regional training sessions
• Building the foundations of a scalable implementation process as the team grows

What you need to be successful:

• Experience as a Implementation Consultant/Manager, leading larger-scale rollouts across multi-site organisations
• Technical conceptual literacy - you understand how APIs, databases and systems connect, without needing to write the code yourself
• A real, demonstrable interest in AI tools - active personal use, ideally with examples you can point to
• Exceptional interpersonal and communication skills - genuinely comfortable working with carers and care managers
• Social care background is a plus but not essential - a personal connection to the sector is viewed positively

This role requires travel across the UK, no set travel routine, they like as much F2F as possible during the training & rollout, this means some weeks with no travel and some with a lot of travel. Ability to drive isn't a necessity but would be advantageous.