Implementation Lead - Secondary Care

Accurx; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Salary of £70,000–£90,000 + share options up to £30,000

Flexible working

28 days holiday + bank holidays

Enhanced parental leave

Free meals and snacks

Job summary

Accurx is looking for an Implementation Lead to drive the implementation pipeline for Secondary Care. You will manage end-to-end processes, ensuring effective resource allocation and customer activation for our innovative platform, including the AI note-taker, Accurx Scribe.

The ideal candidate is data-driven, has line management experience, and possesses commercial acumen in a high-growth technology environment. You will play a key role in shaping the success of our healthcare solutions.

Qualifications

• Proven line-management experience leading and developing teams.
• Strong analytical skills prioritizing metrics over basic tracking.
• Experience in a SaaS or fast-paced, high-growth technology environment.

Responsibilities

• Oversee the pipeline for large-scale contract conversions.
• Align team to achieve target user activations for Accurx Scribe.
• Manage and coach direct reports towards data-driven objectives.
• Facilitate seamless collaboration across departments.
• Resolve data quality issues to support deployment owners.
• Drive AI integration to enhance operational efficiency.

Skills

Data-driven mindset

Line management experience

Commercial acumen

Cross-functional relationship building

AI tools familiarity

Job description

Accurx is where conversations happen with and about patients in the NHS. For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. At Accurx, we’re changing that by building a single, system‑wide platform that connects everyone through communication. Our platform now powers Total Triage to manage patient demand, and Self‑Book that lets patients schedule their own appointments in seconds. We’ve automated routine care with Patient Questionnaires for long‑term conditions, while Accumail finally allows staff‑to‑staff communication to happen instantly across different care settings. We’re now pushing the boundaries of the consultation itself with Accurx Scribe, an AI‑powered note‑taker that drafts medical notes in real time. We’re not just shipping features. We’re giving clinicians their time back and ensuring every patient journey is as smooth as it should be.

The challenges you’ll solve as an Implementation Lead

As an Implementation Lead for Secondary Care, you will own the end‑to‑end implementation pipeline from initial tenders through to full contract conversion, ensuring effective resource allocation and driving rapid customer activation. You will be deeply analytical, tracking time to value and key activation metrics across all secondary care contracts to maximise customer outcomes and ROI. Your leadership will directly accelerate our scaling efforts, driving a massive real‑world impact – one of these will be driving our target user activations for our AI note‑taker, Accurx Scribe, by the end of Q3.

• Scaling secondary care delivery: Overseeing the pipeline from won tenders and pilots into seamless, large‑scale contract conversions across hospitals and care systems.
• Driving critical user activations: Aligning the team to hit our high‑impact target of 15,000 user activations on Accurx Scribe contracts by the end of Q3.
• Optimising time to value: Obsessing over activation metrics and data quality to ensure our implementation playbooks and deployment activities are scalable and fit for purpose.
• Leading and coaching a high‑performing team: Managing and coaching your direct reports, setting a clear data‑driven direction, and defining what excellence looks like in secondary care implementation.
• Navigating cross‑functional handovers: Structuring seamless collaboration and clear ownership boundaries between Business Development, Transformation, Implementation, and Customer Success.
• Championing data and AI capability: Resolving data quality and visualisation issues to make insights highly meaningful for deployment owners, while introducing AI‑driven approaches to elevate the team's operational maturity.

You should apply if…

• You are intensely data‑driven and possess an analytical mindset that prioritises metrics and measurable outcomes over basic activity tracking.
• You have proven line‑management experience leading, coaching, and developing teams.
• You bring strong commercial acumen and business sense, developed within a SaaS or fast‑paced, high‑growth technology environment.
• You bring a fresh perspective from outside the healthcare sector, and have the confidence to question traditional approaches and challenge the status quo.
• You are an inspiring leader who is highly comfortable with ambiguity, navigating organisational change, and establishing order in a rapidly scaling team.
• You have a strong comfort level with AI tools and are excited to demonstrate how to leverage AI capabilities to raise the team’s efficiency.
• You excel at cross‑functional relationship building, particularly when managing complex project handovers and aligning diverse stakeholders.

What’s in it for me?

You’ll be joining an established but fast‑growing tech‑for‑good movement, where we are led by our principles and our mission to solve healthcare productivity.

• £70,000 – £90,000 salary + share options up to £30,000.
• Benefits to suit you: adjust your healthcare cover, your pension or life insurance, whatever stage you’re at in life.
• Flexible working: We are an office‑first culture and ask that you’re in our (dog‑friendly) Shoreditch office 3 days a week, with core hours of 10am‑4pm.
• Time off: You’ll get 28 days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year.
• Family matters: We offer enhanced parental leave, fertility support and parental loss support.
• We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat.

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