Implementation Consultant, Services

Hexagon AB; United Kingdom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global leader in technology solutions is seeking an Implementation Consultant. This hybrid role involves installing and configuring software solutions, providing training to clients, and ensuring the delivery of quality service. The ideal candidate will have a degree in a STEM field and experience in software implementation. Fluency in English is essential, and travel to client sites within the UK is required. Competitive salary and benefits offered.

Qualifications

• Must have experience in designing and implementing software solutions.
• Experience with OS configurations in a server environment is required.
• Fluent in English, both verbal and written.

Responsibilities

• Install and configure Hexagon products for clients.
• Provide technical support during project implementation.
• Conduct training sessions on Hexagon products.

Skills

Customer satisfaction

Communication skills

Team collaboration

Multi-tasking

Attention to detail

Education

Bachelor's degree in engineering or STEM

Master's degree in engineering or STEM (preferred)

Tools

Microsoft SQL

Amazon Web Services

Microsoft Azure

Hexagon solutions

Job description

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Workplace Type: Hybrid

Business Unit: ALI

Responsibilities

In this position, individuals are responsible for setup/installation, configuration, and customization of technical solutions, applications, or process designs for the client’s purchased or outsourced technology and business outcome solutions. Individuals in this position are expected to work effectively independently. Implementation Consultants are expected to implement various software solutions for Hexagon customers following the Smart Services Methodology (SSM) standards and process(es), relating but not limited to the following cyber technology and engineering software applications:

• Works with clients to install and configure Hexagon products both onsite and virtual
• Works with clients to execute the project plan – implementing technology, configuring scripts, data collection and processing for the project
• Provides technical support to clients whilst implementing and executing projects
• Conducts training with client on the utilization and administration of Hexagon products
• Constructs and provides project documentation for all assigned projects (i.e., Site Completion & Installation Report, functional requirements, design documents, lessons learned, etc.)
• Tests and troubleshoots functionality of installed systems
• Identifies and documents technical issues to be escalated to product and system integration teams
• Coordinates and submits information to Technical Support in a timely manner for projects
• Maintains a professional demeanor while interfacing with clients
• Provides feedback based on client experiences for product and process improvements
• Works both independent and among teams to solve problems quickly and effectively
• Works closely with the implementation services team, Technical Support teams, and other relevant team-members to complete installation projects successfully
• Completes project related expense reports and timesheets within a required timeframe
• Adheres to Integrity work processes, quality standards, and deliverable templates
• Adheres to Industrial Control System (ICS) cyber-security best practices and industry standards
• May perform various back-office activities to support and strengthen the services group
• May work on pre-sales activities
• Demonstrates an ability to work independently and problem solve implementation and technology roadblocks quickly
• Completes frequency-determined activity reports (e.g., daily site reports, weekly status updates), per client expectation(s)
• Implements policies and best-practices for client installations, including access management, data mapping and transfer, process documentation, testing and troubleshooting, and client training
• Interfaces with technical-minded employees and project management teams to suggest strategy and efficiency execution plans for implementation services

Education / Qualifications

Bachelor's degree in engineering or STEM-based technology-related field (e.g., Computer Science, Cyber Security, Electrical, Mechanical, Process Technology, etc.) and industry experience

• Experience in designing, evaluating, advising and implementing software solutions
• Experience in working with and configuring Operating Systems (OS) in a server environment
• Experience with basic networking principles (e.g., IP addressing, network components such as routers, switches etc.)
• Experience of installation and configuration of Microsoft SQL
• Experience with advanced networking principles (e.g., IP addressing, configuration of network components such as routers, switches etc.)
• Experience in process control and Industrial Control Systems (ICS) equipment
• Comfortable in network protocols such as Telnet, FTP(s) and HTTP(s)
• Comfortable with networking access control (security control)
• Strong command in Microsoft Office products including Word, Excel, PowerPoint and Visio
• Fluent English (including verbal and written)

Core Competencies Include :

• Focusing on great customer satisfaction
• Demonstrating excellent oral and written communication skills
• Demonstrating an ability to work in a team effectively
• Highly organized with an ability to multi-task
• Quick learner and pays attention to details
• Ensuring operational policies are followed
• Practicing team and individual respect
• Identifying areas for improvement and suggesting opportunities
• Providing feedback based on client experiences
• Delivering internal and external training
• Fair knowledge of multiple Hexagon solutions

Industry Requirements and Preferred Certifications

• Master's degree in engineering or STEM-based technology-related field (e.g., Computer Science, Cyber Security, Electrical, Mechanical, Process Technology, etc.)
• Experience in process control and working with ICS technology is preferable
• Experience in cloud-based virtualization (e.g., Amazon Web Services, Microsoft Azure)
• Experience in coaching and mentoring professionals
• Strong knowledge in Purdue Model for Industrial Control System (ICS) networking
• Certified Information Systems Security Professional (CISSP)
• Microsoft Certified System Engineer (MCSE)

Wok location

Engineer is expected to be based in KSA.

Engineer is expected to travel his 70% business hours to visit multiple sites in KSA located Jubail, Udhailiyah, Ras Tanura, Jazan, Yanbu

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About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications. Hexagon’s Asset Lifecycle Intelligence division helps clients design, construct, and operate more profitable, safe, and sustainable industrial facilities. We empower customers to unlock data, accelerate industrial project modernization and digital maturity, increase productivity, and move the sustainability needle. Our technologies help produce actionable insights that enable better decision-making and intelligence across the asset lifecycle of industrial projects, leading to improvements in safety, quality, efficiency, and productivity, which contribute to Economic and Environmental Sustainability. Hexagon (Nasdaq Stockholm: HEXA B) has approximately 25,000 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com and follow us @HexagonAB.

Why work for Hexagon?

At Hexagon, if you can see it, you can do it. Hexagon’s Asset Lifecyle Intelligence division puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world. In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, Asset Lifecycle Intelligence division has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with.

Everyone is welcome

At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.