Implementation Consultant - Remote

Employment Hero; United Kingdom; Remote; GBP 45,000 - 80,000; Full time

Benefits offered by this job

ESOP

Home office allowance

Generous parental leave

Learning & development opportunities

Annual Global Gathering

Job summary

Employment Hero is seeking a seasoned Implementation Consultant to guide UK payroll and HR projects. You’ll design and deliver training, tailor content for client deployments, and act as a trusted advisor across HR/payroll implementations.

You’ll collaborate with the CX team to ensure smooth transitions, drive best practices, and support clients through ongoing adoption of our platform. This role emphasizes remote-first work with autonomy and strong impact.

Qualifications

• 3-5 years of training experience, both client facing and processing.
• Knowledge of current UK legislative payroll requirements.
• Creation and maintenance of learning content to support new products and assist with implementations and platform adoption.
• Payroll or HR implementations experience to understand the complexities and nuances of an implementation journey.
• Excellent communication skills to keep fellow team members and clients engaged and receiving good service.
• Stakeholder management with internal and external teams to drive change and improvement.
• Time management to handle a challenging workload.
• Scheduling management to effectively manage a high volume project portfolio.

Responsibilities

• Lead and deliver Payroll and HR implementation workshops for multiple clients.
• Train clients on payroll implementations and platform adoption.
• Create, develop and support learning content.
• Educate clients on best practice using the Employment Hero and KeyPay platforms.
• Respond to client inquiries during implementations within SLA.
• Manage a portfolio of clients to ensure successful implementation journeys.
• Collaborate with CX and external teams to drive continuous improvement.

Skills

Training experience

UK payroll knowledge

Learning content creation

Payroll implementations

Communication skills

Stakeholder management

Time management

Scheduling management

Job description

Who we are

Employment Hero is on a mission to make employment easier and more valuable for everyone around the world. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since launching in 2014, we've grown from startup to global scale, reaching a valuation of over $2 billion and building a presence across six countries, with even more growth ahead. We now serve over 350,000 SMEs, pay more than 3 million employees, and support a growing pool of job seekers finding their next role through our platform.

The EH Way

At Employment Hero, we're proud of our unique DNA, which we call The EH Way.

• We are Mission First – Our Mission determines what we work on, where we invest, and where we focus. Every decision runs through a single filter: does this accelerate our Mission?
• We are Remote First – We champion a remote environment with a preference for asynchronous communication and a high degree of autonomy.
• We are AI First – We are committed to using AI to accelerate our mission; AI is not just a tool, it's a fundamental part of how we operate, innovate, and scale.
• We Live by Our Values – We role model our values 100% of the time.
• We Expect High Performance – We set a high standard and we're not satisfied with being average.

This role

In this role, you'll be the expert guiding our clients through the implementation of our all-in-one HR, payroll and benefits platform.

HR & Payroll Implementation Consultants are responsible for gathering information, creating and delivering training to our customers to ensure they have the knowledge and skills required to proficiently operate and administer our software. You will be a primary contact point for our customers during the training & implementation process across both Employment Hero HR & Payroll, and you'll work closely with them to understand their unique needs, configure our software, and provide support to ensure a seamless transition.

Your key focus areas will be:

• Working with both HR and Payroll teams to deliver great outcomes for our customers
• Designing, developing and delivering Payroll and HR implementation workshop content to multiple clients based on best practice
• Delivering training to clients on payroll implementations
• Design, develop and support content creation
• Educate clients on best practice using the Employment Hero & KeyPay platform
• Respond to customer communications and queries during the implementation within SLA
• Manage a portfolio of clients concurrently and ensure they have a successful implementation journey
• Work closely with clients who may need more support in understanding the platform and troubleshooting issues
• Build strong working relationships with fellow Customer Experience (CX) team members and external teams to continuously drive improvement in what we do and how we do it
• Ensure the data in our business management systems (e.g. sales, support, project management, time tracking) is accurate and current
• Continuously update all administrative requirements as part of the role to ensure reporting and data accuracy is a priority
• Constantly review and improve our delivery processes
• Work with the wider business to drive forward continuous improvement initiatives
• As a subject-matter expert provide guidance and support to other team members as needed.

Who you are

To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact.

For this role, you’ll also bring:

• 3-5 years of training experience, both client facing and processing
• A knowledge of current UK legislative payroll requirements
• Creation and maintenance of learning content to support new products and assist with implementations and platform adoption
• Payroll or HR Implementations experience required to understand the complexities and nuances of an implementation journey
• Excellent communication skills to keep fellow team members and also client engaged and providing an excellent customer service
• Stakeholder management with both internal and external teams to drive change and improvement in the services we offer
• Time management skills, bring dependable in the workplace and managing a challenging workload when need
• Scheduling management to effectively manage a high volume project portfolio.

What we can offer

At Employment Hero, we don't just talk about a better way to work. We live it.

Joining Employment Hero means you'll:

• Work in a remote-first environment, giving you the autonomy to do your best work while delivering meaningful outcomes.
• Be trusted to own your work, make decisions, and have a real impact from day one.
• Access cutting-edge AI tools and technology that help you move faster, think bigger, and amplify your expertise.
• Surround yourself with ambitious, high-performing teammates who will challenge, support and inspire you to do the best work of your career.
• Own ESOP (Employee Share Options) in one of the world's fastest-growing technology companies, so you can share in the value you help create.
• Enjoy a comprehensive benefits package, including generous parental leave, subsidised egg freezing, a home office allowance, and outstanding learning and development opportunities to support your growth.
• Connect with colleagues from around the world at our Annual Global Gathering. We've celebrated together in Thailand, Vietnam, Bali and Dubai, and can't wait to meet in the Gold Coast, Australia, in September 2026.

Privacy and AI Notices

• AINotice: We’re AI-first, so may use AI tools to review your applications and support our early interviewing and hiring process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience.
• We verify candidate identity and location as part of our hiring process.
• Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.
• At Employment Hero, we are committed to safeguarding the privacy of your application data. By applying to this role, you acknowledge our Applicant Privacy Policy made available here: employmenthero.com/legals/applicant-policy/.