Implementation Consultant- Health

NECSWS; Hemel Hempstead; Hybrid; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Private medical cover

25 days holiday

Life assurance

Pension contributions

Flexible benefits

LinkedIn Learning access

Job summary

NEC Software Solutions is seeking an Implementation Consultant to deliver software installations, deployments and customer-facing support for healthcare products. You will define configurations, create deployment data and provide technical expertise while liaising with clients and third parties across the Healthcare portfolio.

The role requires after-hours work for deployments, travel across the United Kingdom, and a hybrid working pattern.

Qualifications

• Experience of software installation and support, IT systems and network management.
• Good technical understanding of operating systems including Windows servers.
• Good technical understanding of SQL Server.
• Experience of using Office applications including Word, Excel, Visio.
• Ability to follow and develop operational procedures.
• Background in software and application maintenance, testing and deployment.
• Able to explain concepts clearly and concisely.
• Experience in using Excel and VBA for manipulating data.
• Technical understanding of Networking fundamentals.
• Experience with tools - JIRA, SSMS, IIS, VMware, SMTP
• Ability to translate user requirements into a working solution.
• Prince 2 certification.
• Agile working methodologies
• Experience of the healthcare market.

Responsibilities

• Liaise with customers and third parties to schedule and manage installations and updates of the Healthcare portfolio.
• Define content for the deployment of interfacing projects.
• Define and create system data and configuration to allow new installations of products to be deployed to new customers.
• Make configuration changes to existing customer configurations as required.
• Provide technical expertise in the support of existing solutions.
• Undertake quality assurance and testing of applications and deployment routines.
• Support customers during the process of deploying new healthcare services.

Skills

Software installation & support

IT systems & networks

Windows servers

Excel & Visio

Operational procedures

Documentation & QA

Networking fundamentals

Communication skills

Agile working methodologies

Education

PRINCE2 certification

Agile certification / mindset

Tools

JIRA

SSMS

IIS

VMware

SQL Server

Job description

Come join us and make a difference in the world!

To work as part of the Health Service Delivery Team, with responsibility for NEC Software Services (NEC SWS’s) Health screening applications. The role is focused on providing delivery of a range of services including software implementation, project management, consultation and training to the screening market. Including performing regular operations, provide application support for healthcare services, and to input into the development of existing products and services.

This role will be working as a Implementation Consultant within the Service Delivery team, where you will:

• Liaise with customers and third parties to schedule and manage installations and updates of the Healthcare portfolio.
• Define content for the deployment of interfacing projects.
• Define and create system data and configuration to allow new installations of products to be deployed to new customers.
• Make configuration changes to existing customer configurations as required.
• Provide technical expertise in the support of existing solutions.
• Undertake quality assurance and testing of applications and deployment routines.
• Supporting customers during the process of deploying new healthcare services.

The role of Implementation Consultant includes the requirement to work outside business hours (evenings and weekends) to deploy new software releases.

The role of Implementation Consultant is home-based/ hybrid depending on your location and travel may be required throughout the United Kingdom to liaise with the team or customers as required to suit the needs and demands of the products.

As a Implementation Consultant, you will contribute to a team-wide process of continual improvement for NEC Software Solutions and in return you will be rewarded with a structured career path.

Qualifications

• Experience of software installation and support, IT systems and network management.
• Good technical understanding of operating systems including Windows servers
• Good technical understanding of SQL Server.
• Experience of using Office applications including Word, Excel, Visio.
• Ability to follow and develop operational procedures.
• Background in software and application maintenance, testing and deployment
• Able to explain concepts clearly and concisely.
• Experience in using Excel and VBA for manipulating data.
• Technical understanding of Networking fundamentals.
• Experience with tools - JIRA, SSMS, IIS, VMware, SMTP
• Ability to translate user requirements into a working solution.
• Prince 2 certification.
• Agile working methodologies
• Experience of the healthcare market.

Person specification

• Ability to stay calm under pressure
• Able to establish credibility with customers.
• Can act with limited supervision within own area of responsibility.
• Ability to document work in a clear and concise manner.
• Able to build working relationships with third party suppliers and NHS Organisations.
• Able to establish good working relationships with onshore and offshore Development and QA Teams.
• Capable of communicating with technical and non-technical staff to translate customer requirements and issues.
• Willing to challenge and improve existing processes and practices.
• Proactive and forward thinking to stop problems occurring.
• Capability to multi-task and balance customer requirements and internal priorities.
• Excellent oral and written communication skills.

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

OTHER INFORMATION

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting, references and occupational health checks. Depending on the nature of the role a DisclosureBarring Service (DBS) check may also be required.

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