Implementation Consultant

NEC Software Solutions (India); Chippenham; On-site; GBP 40,000 - 65,000; Full time

Job summary

NEC Software Solutions in the UK is seeking an Infrastructure Engineer to support live services across our product suite. You will build, commission and upgrade bespoke CAD/Communication solutions at customer sites or hosted data centres, with travel across the UK as required.

Responsibilities include troubleshooting hardware and software, creating engineering documentation, coordinating with internal teams, and delivering to deadlines while maintaining professional customer interactions.

Qualifications

• Troubleshooting and problem solving experience.
• Understanding of Microsoft Active Directory / domain architecture.
• Experience with Windows 11 and Windows Server up to 2022.
• Experience deploying Windows OS and updates (WSUS).
• Experience with MySQL or MSSQL databases.
• Experience with virtualization (Hyper-V or VMware).
• MS Office applications (Excel, Visio, Word).
• Excellent customer service skills.
• Experience following ITIL best practices.

Responsibilities

• Build, commissioning and upgrades of NEC products into customer environments or Hosted Data Centres.
• Fault finding at hardware and software levels.
• Create, review and update NEC engineering documentation (workplans, work instructions, guides).
• Coordinate with internal teams to gather information and complete tasks.
• Work on customer sites with extensive travel and varying locations.
• Maintain professional communication with customers and teams.
• Work autonomously or in a team as needed and follow NEC processes.
• Complete activities within deadlines and report any difficulties to achieve milestones.
• Present a professional attitude and promote a clean working environment and health & safety practices.

Skills

Troubleshooting & problem solving

Customer service

ITIL knowledge

Tools

Active Directory

Windows Server

Windows 11

WSUS

MySQL

MSSQL

Hyper-V

VMware

Excel

Visio

Word

Job description

Company Description

Come join us and make a difference in the world!

Company Description

Come join us and make a difference in the world!

Discover more at www.necsws.com

Job Description

NO AGENCIES PLEASE

*Due to strict security clearance requirements, we are only able to consider applicants that have lived in the UK for 5 consecutive years or more*

As an Infrastructure Engineer, you will be helping us to deliver our solutions into live operational service for our suite of products across our entire customer portfolio.

If you are looking for the next step in your career, what better than delivering mission critical solutions for the blue light emergency services market. Being part of a dedicated team deploying NEC Software Solutions (NEC SWS) into sites across the UK, Ireland, Europe and beyond.

What You Will Be Doing

• Build, Commissioning, and upgrades of NEC Software Solutions bespoke Communication and CAD (Computer Aided Dispatch) products solutions into our customer environments or Hosted Data Centres.
• Fault finding our product suite of solution/s at both hardware and software levels.
• When required, create, review and update NEC Engineering documentation, for example workplans, work instructions and technical guides.
• The role holder will be required to work professionally in liaison with several internal teams to coordinate various activities and gather / provide information required to complete the tasks at hand.
• The role is primarily completed on customer sites as demand requires, therefore you will be expected to work from a variety of locations and extensive travel should be expected, including overnight stays.
• The role can involve extensive customer contact on both a technical and non-technical level requiring a professional and adaptable approach to communication and interaction / service.
• The role will require working both in a team and, potentially autonomously where projects dictate a limited engineering requirement. An increasing level of autonomy is typically achieved after some time in post and suitable experience has been gained.
• Continually follow and adhere to NEC Software Solutions outlined process & procedures.
• Complete all activities within set deadlines and report appropriately any difficulties to achieve delivery milestones.
• Present a professional approach and attitude to all work undertaken.
• Promote a clean working environment. Adhere to all Health and Safety practices, rules and regulations.

Qualifications

Who are you?

• Experienced in troubleshooting and problem solving
• A good understanding of Microsoft active directory / domain architecture
• Proven experience of administering and working with Microsoft Windows 11, Windows Server up to 2022
• Proven Experience deploying Microsoft Windows and server Operating systems
• Proven Experience deploying Microsoft Windows Updates (WSUS)
• Working knowledge of MySQL/MSSQL (running backups, running queries, etc)
• Proven knowledge and experience of virtualisation environments (Hyper-V or VMware)
• MS Business Applications experience including Excel, Visio, Word
• Excellent customer service skills
• Proven experience working to ITIL best practices.

Additional Information

Benefits

• 25 days paid holiday with the option to buy/sell
• 4 x basic salary life assurance cover (with the option to increase cover at an additional cost)
• A Group Pension Plan
• A selection of flexible benefits to suit your individual needs

Other Information

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.