Implementation Consultant

TN United Kingdom; United Kingdom; On-site; GBP 25,000 - 45,000; Full time

Job summary

An innovative firm is on a mission to transform healthcare delivery globally. They are seeking an Associate Consultant to join their Client Services team, providing vital implementation support for the HealthSuite product. This role is perfect for someone looking to begin a career in healthcare consulting, where you will build relationships, perform data analyses, and ensure excellent client feedback. With a focus on collaboration and a supportive culture, this position offers an exciting opportunity to contribute to safer healthcare outcomes while developing your professional skills in a dynamic environment.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Paid Holidays

Qualifications

• Experience in customer-facing roles is essential.
• Good working knowledge of Microsoft Office is required.

Responsibilities

• Build strong relationships with clients to ensure positive outcomes.
• Configure and train on the HealthSuite product for clients.

Skills

Customer Service

Analytical Skills

Time Management

Communication Skills

Education

Experience in customer-facing roles

Tools

Microsoft Office

Visio

Excel

PowerPoint

Project

Job description

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RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.
At RLDatix we’re making healthcare safer, together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people.

We’re searching for a UK-based Associate Consultant to join our Client Services team, so that we can deliver industry-leading implementation support for our customers. The Associate Consultant will support the successful configuration, training, and deployment of the HealthSuite product to ensure excellent outcomes for our clients and help realise our mission of safer, better healthcare.

Role Summary:

The entry point to Client Services, this role will provide a grounding level of knowledge to understand how the Services function operates and how we ensure best practice in delivery to clients and working collaboratively with all internal departments within RLDatix.

Key Responsibilities:

1. Build strong working relationships with the team and customers to ensure consistent customer outcomes.
2. Perform analyses using customer and RLDatix data to service the project.
3. Configure the HealthSuite product in line with best practices within a defined product set.
4. Train the HealthSuite product in line with best practices within a defined product set.
5. Assist with the administration of supporting documentation.
6. Prepare presentations and documentation ready for review by Consultants and Senior Consultants.
7. Deliver demonstrations as required.
8. Ensure Client Services management are informed of any new developments (technical or political) taking place with the client which may be relevant to RLDatix generally.
9. Report on the progress of implementation projects to the Managing Consultant, be aware of reporting documentation / APM governance.
10. Aim to receive excellent client feedback from every implementation.
11. Identify risks and escalate as necessary to the appropriate project lead.
12. Maintain project governance documentation up to date.
13. Demonstrate excellent time management skills to ensure required workload is organized to deliver within tight timeframes.
14. Provide outstanding support with empathy for the customer and a strong desire to achieve project goals.
15. Accomplish tasks thoroughly and effectively with attention to detail.
16. Communicate effectively with the end-user community within the client organization.
17. Learn and become knowledgeable of the RLDatix HealthSuite.
18. Approach problems and issues with an analytical mindset.
19. Be aware of RLDatix strategies, policies, and procedures, and understand how the organization operates.
20. Undertake tasks with a positive attitude and respond well to management and customer requests.

Experience & Qualifications:

· Experience in any customer-facing/services roles.

· Good working knowledge of Microsoft Office (including Visio, Word, Excel, PowerPoint, Project).

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, retirement plan, paid time off, and paid holidays.
RLDatix is an equal opportunity employer and is committed to ensuring a fair and consistent recruitment process in accordance with UK law, including the Equality Act 2010. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to [emailprotected].

All offers of employment are subject to the successful completion of background checks. Any personal data provided in your application will be processed in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). By submitting your application, you consent to the processing of your personal data for recruitment purposes.