Implementation Consultant

RLDatix group; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in healthcare technology is seeking an Implementation Consultant to join their Client Services team. This role focuses on delivering high-quality implementation support for the HealthSuite product, ensuring excellent outcomes for clients. The consultant will train users, configure the product, and maintain strong relationships with clients, all while contributing to the mission of safer healthcare. Ideal candidates will have a customer-centric approach, strong communication skills, and a background in customer-facing roles.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Paid Holidays

Qualifications

• Experience in customer facing/services roles.
• Good working knowledge of Microsoft Office.

Responsibilities

• Build strong working relationships with the team and customers.
• Configure and train on the HealthSuite product.
• Report on the progress of implementation projects.

Skills

Time Management

Customer Centric

Attention to detail

Sound Communication

Ability to learn

Analytical thinking

Innovation

Education

Experience in customer facing/services roles

Tools

Microsoft Office

Job description

RLDatix Greater London, England, United Kingdom

Join or sign in to find your next job

Join to apply for the Implementation Consultant role at RLDatix

RLDatix Greater London, England, United Kingdom

2 weeks ago Be among the first 25 applicants

Join to apply for the Implementation Consultant role at RLDatix

RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.

At RLDatix we’re making healthcare safer, together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people.

We’re searching for a UK-based Implementation Consultant to join our Client Services team, so that we can deliver industry-leading implementation support for our customers. The Implementation Consultant will support the successful configuration, training, and deployment of the HealthSuite product to ensure excellent outcomes for our clients and help realise our mission of safer, better healthcare.

Role Summary

This role will provide a level of knowledge to understand how the Services function operates and how we ensure best practice in delivery to clients and working collaboratively with all internal departments within RLDatix.

Key Responsibilities

• Build strong working relationships with the team and customers to ensure consistent customer outcomes.
• Perform analyses using customer and RLDatix data to service the project.
• Configure the HealthSuite product in line with best practices within a defined product set.
• Train the HealthSuite product in line with best practices within a defined product set.
• Assist with the administration of supporting documentation.
• Preparing presentations and documentation ready for review by Consultants and Senior Consultants
• Deliver demonstrations as required.
• Ensure Client Services management are informed of any new developments (technical or political) taking place with the client which may be relevant to RLDatix generally.
• Report on the progress of implementation projects to the Managing Consultant, be aware of reporting documentation / APM governance.
• Aim to receive an excellent client feedback from every implementation.
• Identify risks and escalate as necessary to appropriate project lead.
• Project governance kept up to date.
  
  
  

Competencies & Capabilities

• Time Management – Must illustrate excellent capability to manage time and ensure required workload is organised to deliver within tight timeframes.
• Customer Centric - Will be at ease with providing outstanding support and have empathy with the customer and a strong desire to achieve the project goals.
• Attention to detail – Must be able to accomplish tasks thoroughly and effectively with due concern to all areas.
• Sound Communication - Will have the Ability to communicate effectively with the end user community within the client organisation.
• Ability to learn – Must be able to learn and become knowledgeable of the RLDatix HealthSuite.
• Analytical thinking – Must have an analytical mindset and approach to problems and issues.
• Understanding RLDatix – Aware of RLDatix strategies, policies and procedures. Aware of how the organisation operates.
• Innovation, Flexibility and Adaptability – Undertake tasks with a positive attitude and respond well to management and customer requests.
  
  
  

Experience & Qualifications

• Experience in any customer facing/services roles.
• Good working knowledge of Microsoft Office (including Visio, Word, Excel, PowerPoint, Project).
  
  
  

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, retirement plan, paid time off, and paid holidays.

RLDatix is an equal opportunity employer and is committed to ensuring a fair and consistent recruitment process in accordance with UK law, including the Equality Act 2010. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to [e-mail].

All offers of employment are subject to the successful completion of background checks. Any personal data provided in your application will be processed in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). By submitting your application, you consent to the processing of your personal data for recruitment purposes.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

Referrals increase your chances of interviewing at RLDatix by 2x

Get notified about new Implementation Consultant jobs in Greater London, England, United Kingdom.

London, England, United Kingdom 6 days ago

London, England, United Kingdom 3 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 weeks ago

Greater London, England, United Kingdom 6 hours ago

Greater London, England, United Kingdom 4 days ago

London, England, United Kingdom 3 days ago

Software Implementation Consultant, EMEA

London, England, United Kingdom 4 weeks ago

London, England, United Kingdom 8 hours ago

Technical Implementation Consultant - Remote, London UK

London, England, United Kingdom 2 weeks ago

Bromley, England, United Kingdom 5 hours ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

Kensington, England, United Kingdom 2 weeks ago

Solutions Consultant - Strategic Accounts

London, England, United Kingdom 6 days ago

London, England, United Kingdom 13 hours ago

London, England, United Kingdom 8 hours ago

London, England, United Kingdom 1 week ago

Solutions Consultant - Strategic Accounts

London, England, United Kingdom 4 hours ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 6 days ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 7 hours ago

ServiceNow Implementation Specialist - Discovery and CMDB

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 months ago

Romford, England, United Kingdom 4 weeks ago

London, England, United Kingdom 7 hours ago

London, England, United Kingdom 7 hours ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 5 hours ago

London, England, United Kingdom 1 week ago

Greater London, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.