Implementation Consultant

慨正橡扯; City of Edinburgh; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Flexible benefits

Ongoing professional development

Job summary

慨正橡扯 is seeking an Implementation Consultant to join our Professional Services team in Edinburgh. This role involves leading implementations of our solutions for NHS customers, ensuring they achieve measurable benefits from our software.

Ideal candidates will have experience with the NHS, strong project delivery skills, and be comfortable interacting with stakeholders. You will work collaboratively in a supportive environment, emphasizing integrity and continuous improvement.

Qualifications

• Experience with implementation and project delivery roles.
• Strong understanding of healthcare operations.
• Ability to work with stakeholders in various environments.

Responsibilities

• Lead and support implementations of System C solutions.
• Run product demonstrations and configuration design workshops.
• Conduct gap analysis for operational processes.
• Support user acceptance testing and go-live activities.
• Act as a trusted point of contact for customers.

Skills

Experience working in or with the NHS

Project delivery experience

Communication skills

Relationship-building skills

Organisational skills

Confidence in a deadline-driven environment

Education

PRINCE2 Practitioner certification

Job description

Description

At System C, we deliver technology that connects and transforms health and care. We are looking for an Implementation Consultant to join our Professional Services team and play a key role in helping NHS customers realise real, measurable benefits from our market-leading software.

This is a client-facing role where you will work closely with healthcare organisations to implement solutions that improve clinical and operational workflows. You will balance customer needs, project constraints, and quality delivery, taking ownership of your work while collaborating as part of one team.

What you will be doing

• Leading and supporting the implementation of System C solutions and integrated third-party software.
• Running product demonstrations and configuration design workshops, clearly explaining workflows and benefits.
• Undertaking gap analysis to ensure solutions support current and future operational processes.
• Promoting best practice while respecting client confidentiality.
• Supporting user acceptance testing, go-live activity, and early-life support.
• Contributing to internal testing by identifying, investigating, and escalating software issues.
• Supporting data migration activities and resolving configuration-related challenges.
• Acting as a trusted point of contact for customers, including managing and escalating issues appropriately.
• Attending project boards and stakeholder meetings to represent System C professionally.

What you will bring

• Experience working in or with the NHS, with a strong understanding of healthcare operations.
• Proven experience in system implementation, project delivery, or professional services roles.
• Confidence working with a wide range of stakeholders in busy, deadline-driven environments.
• Experience delivering training, testing, and implementation support.
• Strong communication, presentation, and relationship-building skills.
• A practical, organised approach and the confidence to take ownership.
• Willingness to travel as required.
• PRINCE2 Practitioner certification is desirable but not essential.

Why System C?

You will join a supportive, collaborative environment where integrity, ownership, and continuous improvement matter. We offer flexible benefits, ongoing professional development, and the chance to work on technology that genuinely improves health and care outcomes.

Apply today and be part of a team making a real impact across the NHS.