Implementation Co-ordinator

The Christie NHS Foundation Trust; Greater Manchester; On-site; GBP 28,000 - 36,000; Full time

Job summary

The Christie NHS Foundation Trust is recruiting an Implementation Co-ordinator to support the NHS People Portal rollout, replacing ESR, and to enhance staff and manager experience across the Trust.

Based in Manchester with involvement across multiple sites, the role requires system knowledge, training delivery and strong stakeholder engagement as part of a large-scale organizational change programme.

Qualifications

• Experience of workforce systems, project support, training delivery and stakeholder engagement.

Responsibilities

• Support planning, coordination and delivery of the implementation programme.
• Act as subject matter expert providing guidance, troubleshooting and practical solutions to users.
• Design and deliver engaging training sessions and develop training materials.
• Coordinate implementation activities and monitor progress across the Trust.

Job description

An exciting opportunity has arisen to join The Christie NHS Foundation Trust as a Implementation Co-ordinator, playing a key role in one of the most significant workforce transformation programmes currently taking place across the NHS. The successful candidate will support the implementation of the NHS People Portal, the replacement for the current Electronic Staff Record (ESR), and improve the experience of staff and managers across the Trust.

Working within the Workforce Systems and Transformation Team, you will support the planning, coordination and delivery of all aspects of the Trust's implementation programme. You will work closely with the Implementation Lead, key stakeholders, managers and system users to ensure the successful deployment of the new system.

The role offers an excellent opportunity for an individual with experience of workforce systems, project support, training delivery and stakeholder engagement. You will act as a subject matter expert for the new system, providing guidance, troubleshooting support and practical solutions to help users adopt new ways of working. A significant element of the role will involve designing and delivering engaging training sessions, developing support materials and ensuring staff have the knowledge required of the new system.

This is a varied and rewarding role that will suit someone who enjoys working collaboratively, managing multiple priorities and contributing to large-scale organisational change.

The Implementation Co-ordinator will support the delivery of the Trust-wide implementation of the NHS People Portal, ensuring project milestones are achieved and stakeholders are engaged throughout the transition from ESR. Working alongside the Implementation Lead, you will coordinate implementation activities, monitor progress, identify risks and support effective communication across the organisation.

You will act as a system administrator and subject matter expert, assisting with system configuration, user access management, data validation and testing activities. The post holder will provide first-line support to managers and staff, investigating and resolving system issues where possible and escalating complex matters appropriately. You will also work closely with internal stakeholders to ensure the system operates effectively and securely.

A key responsibility of the role will be the development and delivery of training and user support. You will create and maintain training materials, facilitate workshops and training sessions, coordinate user engagement activities and provide ongoing support to staff as they adapt to new processes and ways of working. You will monitor training effectiveness, gather feedback and identify additional learning needs to ensure successful system adoption.

The Christie is one of Europe’s leading cancer centres, looking after more than 64,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 25% patients are referred to us from other parts of the country.

We are the largest radiotherapy provider in the NHS with one in 20 treatments delivered at The Christie. We have up to 15 linear accelerators operating across our network of sites. We operate the largest chemotherapy unit in the UK on our main site and treatments are also provided at 13 other networked sites, and in patients homes. And as a specialist tertiary surgical centre, we focus on rare cancers, complex procedures, and multidisciplinary approaches to cancer surgery, specialising in colorectal, peritoneal, gynaecological, urological and plastic surgery.

We are also an international leader in research, with world first breakthroughs for over 100 years. We have been named by the UK’s National Institute for Health Research (NIHR), as one of the best hospitals providing opportunities for patients to participate in clinical research studies, with more than 800 studies open at any time, caring for over 3,000 patients.

For further details / informal visits contact: Name: Hayley Walker Job title: FWS Implementation Lead Email address: [e-mail]