Impactful Service Designer – Consultant (Public Sector)

Opencast; Newcastle upon Tyne; On-site; GBP 43,000 - 64,000; Full time

Benefits offered by this job

Employer pension 7%

Share options

Discretionary bonus

25 days holiday

Life happens days

Wellbeing support

Professional development

Volunteering opportunities

Supportive team

Job summary

Opencast is seeking a Service Designer (Consultant) to connect people, processes and technology to improve how UK services are delivered. You’ll design end-to-end journeys across front and back-stage operations.

Ideal candidates will have experience with complex projects, GDS/Gov Design Systems, storytelling and prototyping, plus workshop facilitation. The role is hybrid with regular on-site work and UK-wide travel and offers a competitive package.

Qualifications

• Experience as a Service Designer on complex projects.
• Proven ability to turn complex information into actionable insights.
• Experience creating service design artefacts and prototypes.
• Ability to run workshops and co-design sessions.
• Experience working in Agile delivery teams and government service standards.
• Strong stakeholder management and ability to communicate tensions.

Responsibilities

• Identify and solve client service problems end to end.
• Define and design end-to-end service journeys.
• Ensure work aligns with quality, security, and privacy policies.
• Travel regularly to client locations across the UK and work on-site.
• Lead or contribute in projects with leadership opportunities.

Skills

GDS Design Systems

Info synthesis

Storytelling

Service artefacts

Prototyping

Facilitation

Value communication

Tension management

Government standards

Agile delivery

Job description

Opencast is seeking a Service Designer (Consultant) to connect people, processes and technology to improve how UK services are delivered. You’ll design end-to-end journeys across front and back-stage operations.

Ideal candidates will have experience with complex projects, GDS/Gov Design Systems, storytelling and prototyping, plus workshop facilitation. The role is hybrid with regular on-site work and UK-wide travel and offers a competitive package.