Impactful Housing Support Coordinator — Flexible Hybrid Role

gentoo; Sunderland; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

31 days annual leave

Flexible and hybrid working

Private healthcare

Pension scheme with Gentoo's employer

Car mileage allowance

Health Cash Plan

Life assurance

Annual salary sacrifice scheme

Job summary

Gentoo in Sunderland is seeking a dedicated Support Coordinator to help customers thrive in their homes by delivering person-centered tenancy support across the city.

You will assess needs, develop tailored support plans with internal teams and partner agencies, maintain records, and support customers to access the services they need while upholding safeguarding and housing standards.

Qualifications

• A full UK drivers licence is required.
• Experience delivering customer service and achieving positive outcomes in challenging situations.
• Knowledge of safeguarding, housing regulation and tenant rights.
• Ability to work with partner agencies and maintain confidential records.

Responsibilities

• Deliver person-centred support to empower customers to sustain tenancies and live independently.
• Assess needs, develop tailored support plans with internal teams and partners.
• Provide guidance on rights, responsibilities and housing-related life skills.
• Manage a caseload, review progress and adapt support as needed.
• Identify safeguarding concerns early and respond appropriately.
• Build relationships with external partners to ensure access to support services.
• Contribute to service improvement through feedback and data insights.

Skills

Customer service

Communication

Problem solving

Negotiation

Driving licence

Team collaboration

Safeguarding

Data interpretation

Confidence building

Discretion

Tools

IT systems

Job description

Gentoo in Sunderland is seeking a dedicated Support Coordinator to help customers thrive in their homes by delivering person-centered tenancy support across the city.

You will assess needs, develop tailored support plans with internal teams and partner agencies, maintain records, and support customers to access the services they need while upholding safeguarding and housing standards.