Part-Time Neighbourhood & Tenancy Support Coordinator

gentoo

Sunderland

Hybrid

GBP 15,000 - 20,000

Part time

12 days ago
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Benefits offered by this job

31 days annual leave
Flexible and hybrid working
Free Health Cash Plan
Private healthcare
Aviva pension scheme (up to 10%)
Salary sacrifice electric vehicle
Life assurance

Job summary

Gentoo is seeking a part-time Neighbourhood Coordinator in Sunderland on a fixed-term basis to provide maternity cover. You will manage a designated neighbourhood, support sustainable communities and deliver tenancy management while travelling across locations with a full UK driving licence.

The role is based on a part-time schedule: full days on Wednesday and Thursday, and a half-day on Friday, finishing at 12:30pm. Gentoo offers a supportive environment and DBS checks are provided.

Qualifications

  • Full UK driving licence is essential; access to a vehicle desirable.
  • Strong knowledge of housing management and tenancy legislation.
  • Experience working with social housing and community partners is preferred.

Responsibilities

  • Allocate homes fairly and transparently, helping people access accommodation that meets their needs.
  • Manage a designated neighbourhood, supporting sustainable communities where people want to live.
  • Deliver tenancy management, including estate management and anti-social behaviour casework.
  • Support customers to sustain their tenancies, maximise their income and manage rent payments.
  • Build strong relationships with customers, community groups and partner organisations to improve local neighbourhoods.
  • Work collaboratively with internal teams and external agencies to resolve complex housing and customer issues.
  • Encourage and support customer feedback in line with Gentoo’s complaints policy.
  • Partner with the Customer Voice team to increase customer involvement and influence service improvement.

Skills

Communication skills
Negotiation
Mediation
Active listening
Relationship building
Microsoft Office
Organisation & time management
Driving licence

Tools

MS Office

Job description

Gentoo is seeking a part-time Neighbourhood Coordinator in Sunderland on a fixed-term basis to provide maternity cover. You will manage a designated neighbourhood, support sustainable communities and deliver tenancy management while travelling across locations with a full UK driving licence.

The role is based on a part-time schedule: full days on Wednesday and Thursday, and a half-day on Friday, finishing at 12:30pm. Gentoo offers a supportive environment and DBS checks are provided.

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