Part-Time Neighbourhood & Tenancy Support Coordinator

gentoo; Sunderland; Hybrid; GBP 15,000 - 20,000; Part time

Benefits offered by this job

31 days annual leave

Flexible and hybrid working

Free Health Cash Plan

Private healthcare

Aviva pension scheme (up to 10%)

Salary sacrifice electric vehicle

Life assurance

Job summary

Gentoo is seeking a part-time Neighbourhood Coordinator in Sunderland on a fixed-term basis to provide maternity cover. You will manage a designated neighbourhood, support sustainable communities and deliver tenancy management while travelling across locations with a full UK driving licence.

The role is based on a part-time schedule: full days on Wednesday and Thursday, and a half-day on Friday, finishing at 12:30pm. Gentoo offers a supportive environment and DBS checks are provided.

Qualifications

• Full UK driving licence is essential; access to a vehicle desirable.
• Strong knowledge of housing management and tenancy legislation.
• Experience working with social housing and community partners is preferred.

Responsibilities

• Allocate homes fairly and transparently, helping people access accommodation that meets their needs.
• Manage a designated neighbourhood, supporting sustainable communities where people want to live.
• Deliver tenancy management, including estate management and anti-social behaviour casework.
• Support customers to sustain their tenancies, maximise their income and manage rent payments.
• Build strong relationships with customers, community groups and partner organisations to improve local neighbourhoods.
• Work collaboratively with internal teams and external agencies to resolve complex housing and customer issues.
• Encourage and support customer feedback in line with Gentoo’s complaints policy.
• Partner with the Customer Voice team to increase customer involvement and influence service improvement.

Skills

Communication skills

Negotiation

Mediation

Active listening

Relationship building

Microsoft Office

Organisation & time management

Driving licence

Tools

MS Office

Job description

Gentoo is seeking a part-time Neighbourhood Coordinator in Sunderland on a fixed-term basis to provide maternity cover. You will manage a designated neighbourhood, support sustainable communities and deliver tenancy management while travelling across locations with a full UK driving licence.

The role is based on a part-time schedule: full days on Wednesday and Thursday, and a half-day on Friday, finishing at 12:30pm. Gentoo offers a supportive environment and DBS checks are provided.