Impactful Complaints Investigator & Auditor (FCA)

MPJ Recruitment Ltd; Manchester; On-site; GBP 25,000 - 31,000; Full time

Job summary

MPJ Recruitment Ltd in Manchester City Centre is seeking a Complaints Investigator & Auditor to join our expanding Customer Experience team. This office-based role runs Monday to Friday, 9:00am – 5:00pm, with a £28,000 per annum salary for a permanent start in September.

You’ll investigate complaints, conduct internal audits for FCA compliance, identify process improvements, and produce management reports. Strong analytical, investigative and communication skills are essential.

Qualifications

• Experience handling complaints and/or audits within claims management, insurance or financial services.
• Good understanding of FCA regulations and compliance.
• Strong investigation, analytical and problem-solving abilities.
• Excellent communication with a professional and empathetic approach.

Responsibilities

• Investigate and resolve customer complaints fairly and efficiently.
• Conduct internal audits to ensure FCA compliance and company standards.
• Identify trends, risks and opportunities to improve processes.
• Produce audit and complaints reports for senior management.
• Support and coach colleagues to maintain high compliance standards.
• Help deliver an exceptional customer experience.

Skills

Complaints handling

Auditing

FCA regulations knowledge

Investigation & analysis

Communication skills

Attention to detail

Organisational skills

Job description

MPJ Recruitment Ltd in Manchester City Centre is seeking a Complaints Investigator & Auditor to join our expanding Customer Experience team. This office-based role runs Monday to Friday, 9:00am – 5:00pm, with a £28,000 per annum salary for a permanent start in September.

You’ll investigate complaints, conduct internal audits for FCA compliance, identify process improvements, and produce management reports. Strong analytical, investigative and communication skills are essential.