Complaints Investigator & Auditor

MPJ Recruitment; Manchester; Vor Ort; GBP 25.000 - 31.000; Vollzeit

Zusammenfassung

MPJ Recruitment Ltd in Manchester City Centre is seeking a Complaints Investigator & Auditor to join our expanding Customer Experience team. This office-based role runs Monday to Friday, 9:00am – 5:00pm, with a £28,000 per annum salary for a permanent start in September.

You’ll investigate complaints, conduct internal audits for FCA compliance, identify process improvements, and produce management reports. Strong analytical, investigative and communication skills are essential.

Qualifikationen

• Experience handling complaints and/or audits within claims management, insurance or financial services.
• Good understanding of FCA regulations and compliance.
• Strong investigation, analytical and problem-solving abilities.
• Excellent communication with a professional and empathetic approach.

Aufgaben

• Investigate and resolve customer complaints fairly and efficiently.
• Conduct internal audits to ensure FCA compliance and company standards.
• Identify trends, risks and opportunities to improve processes.
• Produce audit and complaints reports for senior management.
• Support and coach colleagues to maintain high compliance standards.
• Help deliver an exceptional customer experience.

Kenntnisse

Complaints handling

Auditing

FCA regulations knowledge

Investigation & analysis

Communication skills

Attention to detail

Organisational skills

Jobbeschreibung

Complaints Investigator & Auditor

Manchester City Centre | Office Based (Monday-Friday)
9:00am - 5:00pm | £28,000 per annum
Permanent | Start Date: September

Looking for a role where you can make a real impact?

We're looking for an experienced Complaints Investigator & Auditor to join our growing Customer Experience team. If you have a background in complaints handling, compliance or auditing within claims, insurance or financial services, this is a fantastic opportunity to join a business that genuinely values quality, customer outcomes and continuous improvement.

What you'll be doing:

• Investigating and resolving customer complaints fairly and efficiently.
• Conducting internal audits to ensure compliance with FCA regulations and company standards.
• Identifying trends, risks and opportunities to improve processes.
• Producing audit and complaints reports for senior management.
• Supporting and coaching colleagues to maintain high compliance standards.
• Helping deliver an exceptional customer experience.

What we're looking for:

• Experience handling complaints and/or conducting audits within claims management, insurance or financial services.
• Good understanding of FCA regulations and compliance.
• Excellent investigation, analytical and problem-solving skills.
• Strong communication skills with a professional and empathetic approach.
• Highly organised with excellent attention to detail.

What's in it for you?

• Day off for your birthday
• Free access to wellbeing and mental health support through Health Assured's Employee Assistance Programme including free counselling, financial advice, and legal advice
• Company social events
• Your child's first day off at joining a new school
• Dress down Friday every week
• No bank holiday working
• Long service bonus
• 25 days Holiday, plus Bank Holidays.
• Extra holidays given for 100% attendance.

If you're passionate about delivering outstanding customer outcomes while ensuring the highest compliance standards, we'd love to hear from you.