IMPACT Senior Case Manager (Operational Lead)

Nottinghamshire Healthcare NHS Foundation Trust; Nottingham; On-site; GBP 62,000 - 73,000; Full time

Job summary

A leading healthcare provider is seeking a Senior Case Manager (Operational Lead) to oversee case management within the IMPACT hub. This role involves leadership in clinical path oversight and strategic development, contributing to mental health services across the region.

Benefits

Occupational health services

Employee support networks

Professional development opportunities

Qualifications

• Registered Mental Health/Learning Disability Nurse or equivalent.
• Experience at a senior level within mental health services.
• Leadership and management experience required.

Responsibilities

• Lead and line manage a team of case managers.
• Resolve complex care pathways with colleagues.
• Provide clinical expertise and support to the leadership team.

Skills

Leadership

Clinical Management

Communication

Stakeholder Management

Education

Master's degree or equivalent experience

Job description

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IMPACT Senior Case Manager (Operational Lead)

NHS AfC: Band 8b

Main area Senior Case Manager Grade NHS AfC: Band 8b Contract Permanent Hours Full time - 37.5 hours per week (N/A) Job ref 186-712-25-CS

Site Westminster House Town Mapperley, Nottingham Salary £62,215 - £72,293 per annum (pro rata for part time) Salary period Yearly Closing 14/07/2025 23:59 Interview date 25/07/2025

Job overview

Since October 2020 the responsibility for the commissioning of Adult Secure Care mental health, learning disability and autism services has transferred from NHS England (NHSE) Specialised Commissioning to Provider Collaboratives.

Fifteen Provider Collaboratives nationally coordinate and deliver care for adult patients requiring low and medium secure care.

The East Midlands area Provider Collaborative is called IMPACT.

IMPACT is a partnership of 9 NHS and independent sector providers and is led by Nottinghamshire Healthcare NHS FT as the Lead Provider.

The other organisations in the collaborative are:

In order to preserve integrity and avoid conflicts of interest, Nottinghamshire Healthcare Foundation Trust as the Lead Provider developed an arms-length commissioning and clinical oversight function (the IMPACT commissioning hub). IMPACTs commissioning hubs role involves understanding the local population and empowering local clinicians and Experts by Experience to design improved pathways of care. Through the Lead Provider arrangements IMPACT also sub-contracts other providers e.g. to support discharges from secure care, assure the quality of services and lead the necessary reporting regionally and nationally to NHSE.

Main duties of the job

The Senior Case Manager (Operational Lead) has a central role in the IMPACT hub’s Senior Leadership Team. The postholder will work in close contact with IMPACT’s Clinical Director, Managing Director and Lead Managers for Improvement, Contracting, Finance, Quality and Engagement.

The postholder will lead and line manage a team of case managers. As a team they provide credible oversight and facilitation of care for patients and have influence over commissioning plans and decisions. More specifically they support IMPACT’s commissioning hub and the wider provider collaborative.

Working for our organisation

#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.

We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.

The health and wellbeing of colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.

The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment.

Detailed job description and main responsibilities

Operational
Provision of clinical expertise to the team and wider PC alongside the clinical advisor.
Resolution of complex or disrupted care pathways in conjunction with colleagues across England (and within UK for patients placed in services outside England)
Support the Clinical Director in managing escalation in problems with access, pathway, transitions or discharges to services for service users in secure and non-secure services.
Ensuring case management processes and services within the PC are compliant to all specifications and guidance.
Ensuring national case management systems and record keeping are accurately maintained and kept up to date.
Work internally and externally to deliver projects, initiatives and services to deadlines and in a cost-effective way.
Operating with due regard to adult secure care being an area of work that can be a highly political and sensitive environment, with areas of confidentiality observed.
Work with ICS partners and their commissioned services within the East Midlands region to ensure a coordinated approach to care and discharge planning, which results in robust and effective care packages.
Managing individual patient pathways to ensure high quality services and care planning outcomes are achieved.
Take action in respect of Safeguarding Policies and Procedures as required.
Support the IMPACT portfolio of programmes/projects in demonstrating value for money tracking, managing and delivering agreed benefits.
Provide advice and prepare strategic reports and briefings for senior leads and stakeholders.
Provide in depth analysis, interpretation and production of complex and multiple reports.

People Management
Manage a team of case managers. This will include responsibility for supporting appraisals, development of staff, recruitment, managerial supervision and where necessary HR processes such as grievance and disciplinary matters.
Work in conjunction with other managers to assess and manage confidential information about an individual’s performance and capability development.
To support, motivate and develop people’s skills within the case management team.
Lead in accordance with the Trust Pro-Equity stance, where all of our people feel they belong and can reach their own personal potential
Lead from the front, setting clear standards in all aspects of equality, diversity and inclusion
Manage third parties (such as consultants/ interims) to ensure deliverables are met in a timely manner and within budget.
Pro-actively manage stakeholders, respond to and resolve conflict when this arises, through facilitation or other appropriate mechanisms.

Information Management
Ensure accurate and up to date record keeping and appropriate use of relevant case management systems (i.e. National Case Management System - NCMS) with due regard to Data Protection and Caldicott Principles.
Develop and deliver internal information sharing of intelligence and trends.
Conduct interpretation and presentation of complex data (qualitative and quantitative) from a range of information sources related to the role.
Provide reports summarising status on issues, appraising outcomes and providing progress reports as required.
Highlight exceptions and risks ensuring mitigating action is taken.
Drafting reports summarising status on issues, appraising outcomes, and providing progress reports as required for IMPACT senior leadership team.
Lead appropriate analysis to develop robust business cases and contribute to delivery of ‘products’ and service improvement.

Policy and Service Development
To be responsible for project work and service redesign to make improvements in clinical pathways.
Carry responsibility for developing policy and procedure within own discipline/field, including briefings, commissioning, business or resources.
Responsible for proposing and drafting changes, implementation and interpretation to policies, guidelines and service level agreements.
To be responsible for specific project work and service redesign to make improvements in the pathways for adult secure care.
To carry responsibility for developing policies and procedures in the area the jobholder is currently working on, including briefings, commissioning, business or resources.
Responsible for proposing and drafting changes, implementation and interpretation to case management policies and guidelines.
To lead the case management function’s contribution to the strategic development and implementation of the Transforming Care agenda, implementing local and national policy as required.
To lead the case management function’s interaction with ICS partners on service redesign and pathway improvements for patients.
To build a cohesive team that values diversity and embodies the IMPACT values.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.

You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.

A full UK driving licence and vehicle for business use is required for this post; however reasonable adjustments will be made for disabled individuals in line with the Equality Act 2010.

Person specification

Qualifications

• Registered Mental Health/Learning Disability Nurse or other registered health or social care professional
• Educated to master’s level or equivalent level of experience of working at a senior level in specialist area

Knowledge

• Experience of working at a senior level within mental health, learning disability & autism services and systems.
• Detailed operational knowledge and experience of mental health, learning disability & autism policy, legal issues and national transformation programmes, plus risk assessment/management.
• Knowledge of current health & social care policy including the NHS Long Term Plan and Provider Collaboratives.
• Understanding of the relationship between the Department of Health, NHS England and individual provider and commissioning organisations.
• Experience of working with ICSs (NHS and local authorities plus third sector).
• Leadership, staff and people management experience including setting and monitoring objectives against performance, disciplinary hearings and staff development.
• Experience of creating and implementing processes to support the development of strategy and implementation of vision.
• Knowledge and experience of dealing with quality & clinical governance.
• Evidence of post qualifying and continuing professional development.
• Member of relevant professional body.
• Detailed knowledge of issues pertaining to the specialist mental health services, including MHA 1983, after care under supervision, sex offender legislation, probation orders and life license, Ministry of Justice procedures and child protection legislation and Safeguarding procedures.
• Experience of working within adult secure services.
• Detailed operational knowledge and experience of specialised secure care mental health, learning disability & autism and forensic services.
• Knowledge of other mental health specialties e.g. CAMHS, Deaf, Acquired Brain Injury, Eating Disorder and Perinatal services.
• Experience of case management in specialised services.
• Significant experience of the management of and monitoring of budgets and knowledge of financial processes.

Skills

• High-level management skills, able to perform and provide challenge in clinical settings, holding services to account and ensuring effective use of resources.
• Can demonstrate a good understanding of the commissioning of healthcare services.
• Ability to focus on the needs of the individual and the context of their pathway in relation to all clinical and legal processes.
• Must be able to provide and receive highly complex, sensitive and/or contentious information.
• Ability to negotiate with senior stakeholders on difficult and controversial issues; present complex and sensitive information to large and influential groups.
• High-level communication in particular skills across a range of agency and professional boundaries at a national level.
• Ability to analyse complex facts and situations and develop a range of options.
• Ability to make decisions autonomously, when required, on difficult and contentious issues where there may be a number of courses of action, working to tight and often changing timescales.
• Demonstrates a strong desire to improve performance and make a difference by focusing on goals.
• Must be able to prioritise own work effectively and be able to direct activities of others.
• Proven team working and motivational skills
• Evidence of proven leadership that provides innovation, creativity and ability to lead and develop others in a personally and professionally credible manner.
• Ability to move between detail and strategic thinking.

Value & Behaviours

• Demonstrates honesty and integrity and promotes IMPACT’s organisational values and behaviours
• Embrace change, viewing it as an opportunity to learn and develop
• Commitment to and focused on quality, promotes high standards in all they do.
• Able to make a connection between their work and the benefit to patients and the public.
• Ability to operate in a value-driven style consistent with the values of the public services and specifically with the new organisational values
• Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others
• Values diversity and difference; operates with integrity and openness
• Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others.
• Consistently looks to improve what they do, look for successful tried and tested ways of working, and also seeks out innovation.
• Actively develops themselves and supports others to do the same.

Additional requirements

• Postholder is required to have a full driving licence and access to a vehicle in order to conduct regular site visits across the East Midlands region and beyond.

Additional Information

• We reserve the right to close the post early once we have received a sufficient number of applicants.
• The Trust believes in treating everyone with dignity and respect and encourages applications from all sectors of the community. We guarantee an interview to candidates with disabilities who meet the minimum essential criteria.
• In submitting an application form, you authorise Nottinghamshire Healthcare NHS Foundation Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you. This data will be transferred using NHS Electronic Staff Record and third party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post. Should you require any further information please refer our Privacy Policy shown on the Trust website, please click here for more information.
• For eligible posts, DBS disclosures are mandatory before commencement of employment. If you are in a position that is deemed a regulated adult and/or child care role, you will not be able to start your employment until we have received a satisfactory DBS Disclosure. The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Convictions which would otherwise be considered as 'spent' will also be checked as part of an Enhanced DBS Disclosure.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Sarah Stringer Job title IMPACT Lead for Improvement Email address [e-mail] Telephone number 0115 956 0899 Additional information

IMPACT Commissioning Support Hub - [e-mail]