Impact-Driven Service Improvement Analyst (Hybrid)

Tfgm; Manchester; Hybrid; GBP 46,000 - 50,000; Full time

Job summary

Greater Manchester Fire and Rescue Service (GMFRS) is seeking a proactive Service Improvement Business Analyst to join the PMO on a fixed-term basis. You will undertake business analysis, process mapping and diagnostic activity to identify inefficiencies, risks and root causes, and help develop practical, evidence-based solutions.

Working across directorates and with partners, you will gather requirements, define current and future processes, support option development and track realisation of

Qualifications

• Experience in service improvement and business analysis within a complex organisation.
• Strong problem-solving, attention to detail, and ability to translate findings into practical solutions.
• Experience engaging with multiple stakeholders and producing high‑quality documentation.

Responsibilities

• Undertake business analysis, process mapping and diagnostic activity.
• Identify inefficiencies, failure demand, risks and root causes.
• Develop practical, evidence-based solutions and support option development.
• Produce process maps, analytical outputs, reports, and briefing materials to inform decision-making and governance.
• Support benefits realisation and ensure changes are measurable and sustainable.

Skills

Business analysis

Process mapping

Stakeholder management

Analytical thinking

Documentation

Education

Degree in related field

Job description

Greater Manchester Fire and Rescue Service (GMFRS) is seeking a proactive Service Improvement Business Analyst to join the PMO on a fixed-term basis. You will undertake business analysis, process mapping and diagnostic activity to identify inefficiencies, risks and root causes, and help develop practical, evidence-based solutions.

Working across directorates and with partners, you will gather requirements, define current and future processes, support option development and track realisation of