Impact-Driven Quality & Improvement Lead

Change Grow Live; Peacehaven; On-site; GBP 36,000 - 38,000; Full time

Benefits offered by this job

Wellness Hour

Wellness Hub

Employee Assistance Programme

Training & funded learning

Contributory pension

25 days annual leave + bank holidays

Refer a Friend scheme

Job summary

Change Grow Live is seeking a Quality and Development Lead for their St Luke's service in Dagenham. The role focuses on quality assurance, governance, and continuous improvement, delivering training, audits and safeguarding. 37.5 hours per week on a fixed-term 24-month contract. Pro rata salary range £36,101.10–£38,114.53 with Outer London weighting.

You will work with senior leaders to coordinate audits, identify improvements, and report learning to enhance outcomes for service users.

Qualifications

• Experience in Social Care and the Drug & Alcohol sector, with strong knowledge of the recovery ethos.
• Background in project development, change management, and use of quality management systems.
• Skilled in root cause analysis for serious incident investigations.
• Proficient in audits and service reviews to drive evaluation and improvement.
• Experience working within regulated services, including knowledge of CQC regulations and Key Lines of Enquiry.
• Confident delivering training to diverse groups using coaching and interactive methods.
• Strong understanding of safeguarding procedures for children and vulnerable adults.
• Proven ability to analyse and cross‑reference data sources to inform conclusions and improvement priorities.
• Experience in influencing stakeholders at all levels through clear, persuasive communication.
• Able to evaluate the impact of change, lead teams through improvement processes, and promote CGL’s values through action.

Responsibilities

• Be required to improve quality which will include creating and undertaking regular, cyclical audits of all aspects of service delivery and governance.
• Identify areas of good practice and areas that need improving and formulate robust plans.
• Implement these plans with all relevant staff, including leaders and front‑line staff and will set up evaluation mechanisms to understand ‘what works’; impact of action plans in improving practice.
• Work with the team to ensure effective observed practice, coaching, and designing and delivering training and workshop sessions.
• Working with the senior leadership team to co‑ordinate integrated quality audits across all areas of service delivery in line with the organisational audit cycle.
• Support the Designated Safeguarding Lead to ensure that the effective identification, assessment and management of risk and compliance with relevant legislation and policy and procedures are upheld.
• Ensure effective investigations of all incidents and ensure learning is disseminated appropriately throughout the service.
• You will collate lessons learned quarterly to collate themes and patterns to feed into the whole service quality improvement plan and contract monitoring reporting.
• Produce reports in a timely manner in order that the service.improve outcomes for service users.

Skills

Social care experience

Change management

Quality management systems

Root cause analysis

Audits and service reviews

CQC knowledge

Training delivery

Safeguarding procedures

Data/source analysis

Stakeholder engagement

Impact measurement

Job description

Change Grow Live is seeking a Quality and Development Lead for their St Luke's service in Dagenham. The role focuses on quality assurance, governance, and continuous improvement, delivering training, audits and safeguarding. 37.5 hours per week on a fixed-term 24-month contract. Pro rata salary range £36,101.10–£38,114.53 with Outer London weighting.

You will work with senior leaders to coordinate audits, identify improvements, and report learning to enhance outcomes for service users.