Impact-Driven Community Support Manager (Hybrid)

Mining Remediation; Mansfield; Ibrido; GBP 24.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working

Pension with up to 29% employer contr.

27.5 days annual leave + holidays

Wellbeing allowance and support

Descrizione del lavoro

Mining Remediation Authority is seeking a temporary Community Support Account Manager to support residents affected by a major incident. You will be the trusted point of contact, helping residents access information, raise concerns and have their individual needs understood during a difficult time.

You will own resident relationships, coordinate follow-up actions, and work with operations, technical teams and partners.

Competenze

• Experience providing ongoing direct support to people through distress or disruption.
• Ability to build trust, listen, and adapt approach to individual needs.
• Ability to remain calm and empathetic when people are upset or worried.

Mansioni

• Provide ongoing, direct support to residents through significant personal disruption.
• Maintain contact and coordinate follow-up with residents and teams.
• Explain complex information clearly and manage expectations honestly.
• Keep accurate records and escalate concerns when needed.
• Translate updates into practical information and keep residents informed.

Conoscenze

Empathy

Active listening

Resilience

Communication

Descrizione del lavoro

Mining Remediation Authority is seeking a temporary Community Support Account Manager to support residents affected by a major incident. You will be the trusted point of contact, helping residents access information, raise concerns and have their individual needs understood during a difficult time.

You will own resident relationships, coordinate follow-up actions, and work with operations, technical teams and partners.