Community Incident & Support Navigator (Temporary)

Mining Remediation Authority; Mansfield; On-site; GBP 21,000 - 27,000; Full time

Job summary

Mining Remediation Authority in Mansfield, United Kingdom, is seeking a Community Incident & Support Advisor on a temporary basis until December 2027. You will be the calm, reassuring voice for residents, handling high-priority enquiries by phone and email and recording information accurately.

The role emphasizes empathetic communication, timely escalation of issues, and the ability to stay organized in a fast-paced environment, using Microsoft Office tools such as Teams and Excel.

Qualifications

• Delivering excellent customer service by phone and email.
• Supporting people in challenging or sensitive situations.
• Gathering accurate information and maintaining detailed records.
• Prioritising enquiries and recognising when issues need escalating.
• Communicating clearly and managing expectations.
• Working in a fast-paced environment while staying organised.
• Using Microsoft Office, including Teams and Excel.

Responsibilities

• Be the first point of contact for residents, delivering clear, compassionate support by phone and email.
• Gather and record information, assess urgency, and manage expectations.
• Escalate issues quickly when required and coordinate with relevant teams.

Skills

Customer service

Phone and email support

Empathy in sensitive situations

Information gathering

Record keeping

Prioritising enquiries

Clear communication

Working in fast-paced environments

Organisation

Tools

Microsoft Office

Microsoft Teams

Microsoft Excel

Job description

Mining Remediation Authority in Mansfield, United Kingdom, is seeking a Community Incident & Support Advisor on a temporary basis until December 2027. You will be the calm, reassuring voice for residents, handling high-priority enquiries by phone and email and recording information accurately.

The role emphasizes empathetic communication, timely escalation of issues, and the ability to stay organized in a fast-paced environment, using Microsoft Office tools such as Teams and Excel.