Immersive Gift Shop Associate - Evenings & Weekends

Wake The Tiger Ltd; City Of London; On-site; GBP 17,000 - 24,000; Part time

Job summary

Wake The Tiger Ltd in London seeks friendly Gift Shop Assistants to join our new London team and help bring the Wake The Tiger world to life for guests. You’ll create a memorable retail experience and help visitors discover imaginative, sustainably focused merchandise in a welcoming environment.

This role operates on a zero-hours contract with evenings and weekends, reporting to the Gift Shop Manager at Westfield London.

Responsibilities

• Deliver an exceptional, friendly and engaging retail experience to every visitor.
• Actively engage and approach customers in the shop with a positive attitude.
• Keep merchandise displays clean, attractive and fully stocked, following merchandising guidelines.
• Operate the till/EPOS system accurately, including processing card payments.
• Support stock deliveries, replenishment, stock rotation and maintaining accurate stock levels.
• Develop strong knowledge of our products and confidently make recommendations based on guests' interests.
• Provide a welcoming and inclusive experience for all visitors, offering support to guests with additional access needs where required.
• Ability to manage queues and remain vigilant reporting any safety concerns or suspicious behaviour promptly.
• Proactively engage with guests, identify opportunities to support sales and help visitors find the perfect gift or souvenir.
• Handle customer queries, returns and concerns with care, escalating issues to the Manager where appropriate.
• Support opening and closing procedures, including preparing the shop for trade and securing the retail area.
• Work collaboratively with colleagues across the attraction, supporting one another to deliver an exceptional visitor experience.
• Identify and proactively resolve minor operational issues where appropriate, escalating to the Manager on shift as required.

Job description

Wake The Tiger Ltd in London seeks friendly Gift Shop Assistants to join our new London team and help bring the Wake The Tiger world to life for guests. You’ll create a memorable retail experience and help visitors discover imaginative, sustainably focused merchandise in a welcoming environment.

This role operates on a zero-hours contract with evenings and weekends, reporting to the Gift Shop Manager at Westfield London.