Imaging Medical Secretary

NHS; Milton Keynes; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading NHS Trust is seeking an Imaging Medical Secretary to provide efficient secretarial support to the Radiology Department. This full-time role requires excellent communication skills and a proactive approach to administrative tasks. The successful candidate will join a supportive team and contribute to patient care while enjoying a range of employee benefits.

Benefits

Free on-site parking

Free tea and coffee

Great flexible working opportunities

Discounted gym membership

Lease car scheme

Generous annual leave and pension scheme

Extensive staff health and well-being programme

Qualifications

• Experience as a hospital administrator, secretary, or PA.
• Strong IT skills, including MS Office to NVQ level 3.
• Audio typing and touch-typing experience.

Responsibilities

• Provide high-quality support to consultant radiologists.
• Undertake a full range of secretarial duties.
• Ensure a patient-focused service in all dealings.

Skills

Organizational skills

Communication

Time management

Attention to detail

Problem-solving

Education

Minimum of 5 GCSEs at grades 9-4 including Maths and English

Typing qualification or equivalent experience

ECDL or equivalent qualification

Tools

MS Office

HIS-Cerner

CRIS

PACS (Insignia)

Job description

Go back Milton Keynes University Hospital NHS Foundation Trust

Imaging Medical Secretary

The closing date is 03 June 2025

Band 4 - £26,530 - £29,114 per annum pro rata

Full-time - 37.5 hours per week, all MKUH roles will be considered for flexible working

You will be responsible for providing an efficient and effective secretarial service to the Radiologist in the Imaging Department.

You will be working as part of a secretarial team as well as providing general administrative support to the department. This is a challenging role but if you are a bright, enthusiastic, highly motivated individual who likes to be kept busy, this could be the post for you.

The successful applicants will have excellent communication skills. Enjoy working as part of a team and ideally will have had previous experience of working with the public. A flexible approach to the needs of the department is essential.

Unfortunately we are unable to offer sponsorship for this role.

Interview date: 30.06.2025

Main duties of the job

1. To provide high-quality support to the consultant radiologists, speciality doctors in radiology and advanced reporting practitioners to facilitate the smooth running of the imaging department.
2. To undertake a full range of secretarial duties including typing reports and correspondence, dealing with telephone/e-mail enquiries, arranging appointments, and supporting ongoing and new clinical imaging workloads.
3. To gain understanding of national and local imaging standards and targets and be proactive in ensuring that imaging and the trust can deliver a service that meets the standards and targets that have been set.
4. To provide a considerate, patient-focused service in all dealings with patients and with staff around the hospital and throughout the healthcare system.

About us

"80% of Administrative and Clerical colleagues feel that MKUH has made reasonable adjustments to enable them to do their work" (NHS Staff Survey 2023).

You can expect a warm welcome at Milton Keynes University Hospital. Our staff are friendly and welcoming. We listen to each other and work together to embed our Trust's values and behaviours. At MKUH, we appreciate our staff and reward them with an outstanding benefits package including:

• Free on-site parking
• Free tea and coffee
• Great flexible working opportunities
• Discounted gym membership
• Lease car scheme
• Generous annual leave and pension scheme
• Extensive staff health and well-being programme

Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve patient care. The hospital is undergoing significant investment, and we are proud to be rated 'good' by the CQC. Visit our website for the latest news.

Job responsibilities

Communication & relationship building:

• Adhere to the organisation's standards of customer care. Welcome visitors and handle client interactions confidentially and sensitively, whether face-to-face, via email, or over the phone. This may require tact, persuasion, and negotiation skills to manage appointments and admissions.

Analysis responsibilities:

• Use high levels of analytical and judgment skills.
• Make judgments on complex facts requiring interpretation and comparison of options. Exercising judgment when dealing with patients, staff, or external contacts is essential.

Planning & organization of activities:

• Coordinate and organize own workload to meet departmental deadlines.
• Manage multiple scanning lists to ensure work is prioritized according to urgency in a dynamic workflow environment.

Patient & client care:

• Prioritize the patient as the first consideration in all activities.

Policy & service development:

• Participate in policy and service development.
• Follow all organisational and departmental guidelines, policies, and procedures.
• Use resources efficiently, being aware of financial impacts.

Please refer to the detailed job description for further information.

We value diversity and are committed to equality, encouraging applications from all interested candidates.

MKUH offers flexible working practices and reserves the right to close vacancies early once sufficient applications are received.

We use identification scanning technology for document verification. By applying, you agree that your information may be transferred within the NHS system during your employment transfer process.

All employees (except Medical & Dental Staff on national terms) undergo a six-month probation period, extendable to 12 months.

Person Specification

Qualifications and knowledge

• Minimum of 5 GCSEs at grades 9-4 including Maths and English or equivalent.
• Typing qualification or equivalent experience (e.g., RSA Level 2/3).
• Strong IT skills, including MS Office (Teams, Word, Outlook, PowerPoint, Excel) to NVQ level 3.
• ECDL or equivalent qualification.
• Understanding of health and safety, data protection, confidentiality, and NHS standards.
• Knowledge of medical terminology, NHS constitution, and secretarial practices.

Experience

• Experience as a hospital administrator, secretary, or PA.
• Audio typing and touch-typing experience.
• Experience in meeting preparation, agenda setting, and minute-taking.
• Familiarity with hospital information systems (HIS-Cerner), radiology information systems (CRIS), and PACS (Insignia).

Skills

• Excellent organizational and time management skills.
• Self-motivated with a willingness to learn.
• Logical decision-making and problem-solving skills.
• Attention to detail and adherence to protocols.
• Ability to prioritize, work under pressure, and work effectively both independently and as part of a team.
• Effective communication and conflict resolution skills.

Personal and people development

• Confidentiality and trustworthiness.
• Calm and polite when dealing with staff under pressure.
• Interest in teaching and training.
• Maintain up-to-date mandatory training.
• Patient-centered and customer-focused approach.

Communication

• Strong written, verbal, and non-verbal communication skills.
• Friendly, professional attitude.
• Empathy and ability to manage issues compassionately.
• Ability to work across disciplines and with diverse professional groups.
• Accurate record keeping.
• Professional appearance and conduct.
• Conflict resolution skills.

Specific requirements

• Ability to perform duties with reasonable aids and adaptations.
• Participation in a departmental shift system across 7 days.
• Ability to travel to all trust sites, including community diagnostic centres.

Disclosure and Barring Service Check

This role requires a DBS check due to the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Employer name

Milton Keynes University Hospital NHS Foundation Trust

Salary: £26,530 to £29,114 per year, pro rata.