Imaging Clerical Officer

ROHFT Careers; Birmingham; On-site; GBP 24,000; Part time

Job summary

Join a leading NHS Trust as an Imaging Clerical Officer, where you will play a vital role in supporting patients and clinicians in the Imaging Department. This position offers the opportunity to work in a dynamic environment, ensuring that patient interactions are handled with care and efficiency. You will be responsible for managing appointments, responding to queries, and maintaining a welcoming atmosphere at the reception desk. With a focus on exceptional patient care and a commitment to inclusivity, this role is perfect for someone looking to make a difference in healthcare while being part of a supportive and dedicated team.

Qualifications

• OCR/NVQ Level II or relevant practical experience required.
• Experience in a clerical background, preferably in Health Records.

Responsibilities

• Provide administrative support to patients and clinicians.
• Respond to queries via email and telephone, ensuring high customer care.
• Book imaging appointments and manage reception duties.

Skills

Customer care experience

Team player

Organisational skills

Professional telephone manner

Flexible

Reliable

Education

OCR/NVQ Level II

Relevant practical experience

Job description

Employer The Royal Orthopaedic Hospital NHS Foundation Trust

Employer type NHS

Site Royal Orthopaedic Hospital

Town Birmingham

Salary £23,615 per annum, pro rata if part time

Salary period Yearly

Closing 10/01/2025 23:59

Imaging Clerical Officer

NHS AfC: Band 2

Job overview

To work flexibly within the Imaging Department providing administrative support to patients, clinicians and other Trust Staff.

To ensure patients interactions are delivered to the highest standard, appointments and supporting correspondence sent to patients in a timely way and patients are dealt with effectively and efficiently when attending the Trust.

Main duties of the job

• Greeting and attending patients on department reception desk. (A patient focused approach should be adopted at all times when working in reception areas, providing a friendly and welcoming environment).
• Booking imaging appointments
• Responding to queries via email and telephone (whilst upholding the highest standard of customer care at all times).
• Ensure queries from Patients, GP’s and outside agencies are responded to in a timely fashion, upholding the highest standard of customer care at all times. Queries that cannot be resolved should be discussed with team leaders immediately for advice and support.
• Clinics should be ‘cashed up’ at the end of each session.
• Imaging request forms scanned on a daily basis.
• Instructions and preparation for imaging appointments should be sent in a timely manner, as per departmental protocols.
• Participate in Trust appraisal system.
• Attend mandatory training annually.

Working for our organisation

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.

To find more about our staff benefits, please visit our website.

Detailed job description and main responsibilities

JOB PURPOSE

To work flexibly within the Imaging Department providing administrative support to patients, clinicians and other Trust Staff.

To ensure patients interactions are delivered to the highest standard, appointments and supporting correspondence sent to patients in a timely way and patients are dealt with effectively and efficiently when attending the Trust.

MAIN DUTIES AND RESPONSIBILITIES

• Greeting and attending patients on department reception desk. (A patient focused approach should be adopted at all times when working in reception areas, providing a friendly and welcoming environment).
• Booking imaging appointments
• Responding to queries via email and telephone (whilst upholding the highest standard of customer care at all times).
• Ensure queries from Patients, GP’s and outside agencies are responded to in a timely fashion, upholding the highest standard of customer care at all times. Queries that cannot be resolved should be discussed with team leaders immediately for advice and support.
• Clinics should be ‘cashed up’ at the end of each session.
• Imaging request forms scanned on a daily basis.
• Instructions and preparation for imaging appointments should be sent in a timely manner, as per departmental protocols.
• Participate in Trust appraisal system.
• Attend mandatory training annually.

This is not an exhaustive list of duties and a regular review will take place with the potholder as part of their ongoing development and performance management.

Full job description available as a supporting document.

Person specification

Qualifications and Training

• OCR/NVQ Level II or Relevant practical experience

Experience

• Experience working in a clerical background, preferably in Health Records
• Working within a team structure in a busy environment
• Experience organising own workload

Skills and Knowledge

• Customer care experience

Personal Qualities

• Team player
• Conscientious and hard working
• Pleasant and Professional telephone manner
• Flexible
• Reliable
• Organised and able to work on own initiative

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.