Imaging Booking & Scheduling Escalations

MFT; Manchester; On-site; GBP 26,000 - 27,000; Part time

Job summary

Manchester University NHS Foundation Trust (MFT) invites applications for a part-time Imaging Booking & Scheduling Escalations role. Based at International House, Town of Manchester, the post requires rota-based work across multiple imaging modalities and patient-focused care aligned to national guidelines.

The role is part of a team supporting ordering and scheduling with checks in HIVE, under a 30-hour weekly rota. The team includes an assistant and a modality-wide waiting list manager.

Qualifications

• Excellent communication skills.
• Able to work effectively in a busy office environment.
• Organisational skills - ability to manage time well.
• Successful experience in customer relations role; face to face and telephone.

Responsibilities

• On a rota basis to book and schedule aligned to referrer order priority for an extensive range of imaging procedures, ensuring patient safety is considered in all we do.
• Validate orders against clinical indication - at times amending orders to reflect expected delivery times.

Skills

Excellent communication skills

Effective office teamwork

Organisational/time management

Customer relations experience

Job description

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Imaging Booking & Scheduling Escalations

NHS AfC: Band 3

Main area Administrative Grade NHS AfC: Band 3 Contract Permanent: 7 day working on rota basis Hours Part time - 30 hours per week (5 day working rota 9-5) Job ref 349-CSS-8280929-RL4

Site International House Town Manchester Salary £25,760 - £27,476 per annum, pro rata Salary period Yearly Closing 29/09/2026 23:59

Job overview

The role is based at International House, Wythenshawe. The successful applicant will be required to work as part of a team of escalation booking officers who are responsible for providing a comprehensive and patient-orientated service dealing with imaging orders across a range of modalities for cancer and none cancer related reasons; supporting timely management aligned to Trust and National guidelines.

This is a multi-skilled role, and the post holder will be expected to rotate on a regular basis within different areas/modalities. The team are also responsible for running checks aligned to HIVE to ensure internal targets are met and orders are managed within HIVE as expected.

The team are supported by an assistant and a waiting list manager per modality who support initial training and guide on day‑to‑day expectations.

Main duties of the job

On a rota basis to book and schedule aligned to referrer order priority for an extensive range of imaging procedures, ensuring patient safety is a consideration in all we do - this will require discussion for some procedures relating to general health conditions and medications which maybe contraindicated.

Validate orders against clinical indication - at times amending orders to reflect expected delivery times.

Working for our organisation

Join Manchester University NHS Foundation Trust (MFT) and become part of a 30,000 plus strong team, delivering exceptional care to over 1 million people every year. As the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe, we are forward‑thinking, committed to clinical excellence and driven to deliver innovation, and continuous improvement.

Whether you’re beginning your career or taking the next step, MFT offers a stimulating and supportive environment where your contribution truly matters. Our Hive Electronic Patient Record system enables safer, smarter, and more efficient ways of working - empowering you to deliver the best possible outcomes for our patients.
You’ll be part of a collaborative, multi‑disciplinary community, working alongside professionals from a wide range of clinical backgrounds. Together, we push boundaries, share knowledge, and deliver care that transforms lives.

At MFT, you’ll find a workplace where everyone is respected, supported, and encouraged to thrive. We offer clear clinical pathways for professional development, helping you grow your skills and achieve your ambitions.
Your journey at MFT is more than a job - it’s an opportunity to make a lasting impact. We’ll support you as you shape the future of healthcare, one patient at a time.

Detailed job description and main responsibilities

IMPORTANT CANDIDATE INFORMATION

To find out more about the key responsibilities and the specific skills and experience you’ll need for this role, take a look at the Job Description & Person Specification attachments under the ‘Documents to download’ heading.

Explore Inside MFT – Your Candidate Place

To help you feel confident, prepared and fully informed before you apply, we invite you to explore Inside MFT – Your Candidate Place. This welcoming one‑stop hub gives you a real sense of who we are, what we stand for, how we reward and support you, and the many ways we care for you as you care for others. You’ll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply.

To access Inside MFT – Your Candidate Place, simply click on the relevant PDF document under the ‘Documents to download’ heading and once opened, you can either scan QR code or click on the link provided.

We welcome applications from a wide range of backgrounds and experiences.
To help us manage applications fairly and give each one the time it deserves, our adverts may close early if we receive a high level of interest. Early applications are therefore encouraged.

Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

Use of Artificial Intelligence (AI) in your application

Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU, for our patients, our communities, and each other.
As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application, especially personal statements and responses to role specific questions is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.

Disclosure and Barring Service (DBS) check

As part of our commitment to safeguarding patients and staff, many roles at Manchester University NHS Foundation Trust (MFT) require a Disclosure and Barring Service (DBS) check. This is a standard process across the NHS and helps us ensure a safe environment for everyone.

What is a DBS Check?

A DBS check is a background check that reveals any criminal convictions, cautions, reprimands, or warnings. The level of check required depends on the role:

Standard DBS : Checks for spent and unspent convictions, cautions, reprimands, and final warnings.

Enhanced DBS : Includes the above, plus any additional information held by local police that’s considered relevant to the role.

Enhanced with Barred Lists: Includes all of the above, plus checks against the children’s and/or adults’ barred lists.

Who Needs a DBS Check

Most roles involving direct patient contact, working with children or vulnerable adults, or access to sensitive information will require a DBS check. The job advert and recruitment team will let you know if this applies to your role.

The Costs for a DBS

At Manchester University NHS Foundation Trust (MFT), roles that require a DBS check are subject to a cost recovery policy. This means that the cost of submitting and processing a DBS application if you are successful and join us, will be deducted from your salary within the first three months of employment. If, however, you withdraw from a conditional offer after the DBS process has begun, you will still be liable for the cost incurred.

Candidates are also expected to register with the DBS Update Service which must be completed within 30 days of the certificate being issued. This helps streamline future employment checks and supports safer recruitment practices. For more information, please visit the DBS Update Service.

Person specification

Skills

• Excellent communication skills
• Able to work effectively in a busy office environment
• Organisational skills - ability to manage time well
• Successful experience in customer relations role; face to face and telephone
• Able to work flexibly and meet deadlines
• Experience of working in Healthcare setting
• Ability to share knowledge and support training of staff

Knowledge

• Knowledge of NHS waiting lists and associated KPIs
• Awareness of hospital environments
• Understanding of medical/radiology terminology

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.