Receptionist/Clerical Officer

Manchester University NHS Foundation Trust

Salford

On-site

GBP 23,000 - 28,000

Part time

21 hours ago

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Job summary

Manchester University NHS Foundation Trust in Salford is seeking a receptionist/clerical officer to provide reception and admin support to the Sexual Health and Contraception Service. You will work 37.5 hours per week as part of a friendly admin team with strong communication skills, maintaining service standards and prioritising deadlines.

Essentially, a good general education and prior experience dealing with patients or customers, plus solid computer literacy, are required.

Qualifications

GCSE level education in English and Maths or equivalent experience.
Experience dealing with patients or customers is desirable.
Good level of computer literacy and basic IT skills.

Responsibilities

Greet visitors at reception and ascertain their needs.
Demonstrate accurate demographic collection and update systems as required.
Enter clinic attendances and outcomes onto INFORM within timelines and standards.
Book appointments, update attendances and process referrals.
Maintain a clean, orderly reception area and handle telephone enquiries politely.
Coordinate transport/interpretation as directed and maintain confidentiality.
Work flexibly across the service as required and cover for colleagues when needed.
Travel across Greater Manchester as required and work on a rota including weekends.

Skills

Communication skills

Customer service

Team player

Organisational skills

Education

GCSE English and Maths

Business Admin qualification

Customer Service training

Tools

Computer literacy

Job description

We have vacancies in the following sectors

Select below to see the jobs in that sector

Main area Admin Grade NHS AfC: Band 2 Contract Permanent: Monday to Saturday Across Northern Sexual Health Sites Hours Part time - 15 hours per week Job ref 349-MRI-8192608-RL4

Site Sexual Health Service Town Churchill Way, Salford Salary £25,272 Pro rata, per annum Salary period Yearly Closing 29/09/2026 23:59

Job overview

We are looking for a highly motivated and enthusiastic receptionist/clerical officer to provide reception and administrative support to a busy Sexual Health and Contraception Service for 37.5 hours per week. Working as part of a friendly admin team you will have excellent communication skills and be able to work calmly under pressure using your own initiative, with the ability to prioritise work to meet deadlines.

Essentially, we are looking for a good standard of general education along with previous experience of dealing with patients or customers, and a good level of computer literacy.

We would expect the candidate to be a good team player with a flexible approach to work, providing assistance to your colleagues and cover for sickness and annual leave, helping to ensure an effective administrative service at all times.

The post holder would be based at Lance Burn Health Centre and travel across Greater Manchester as required. The post holder will work Monday to Saturday on a flexible rota basis.

Main duties of the job

Greet all visitors attending the reception area, ascertain their requirements and respond to those requirements accordingly.

Clarify demographics for every patient contact face to face and via telephone and ensure systems are updated regularly.

Enter clinic attendances and outcomes onto INFORM in the identified time scales and to the identified standards

Book appointments,update attendances and action referrals.

Maintain the reception waiting area to an orderly state at all times.

Answer telephone calls courteously and politely, direct enquires appropriately and take messages as necessary, liaise with other departments where appropriate.

Arrange and respond to transport-Interpreter requests as directed. Maintain the confidentiality, safety and security of the reception area reporting any adverse matters to senior staff.

Work flexibly across the service as required.

Working for our organisation

Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe. With 10 hospitals and a wide range of community services, we care for over 1 million people every year, and our team of over 30,000 people is at the heart of everything we do.
You’ll be working alongside colleagues from all backgrounds, supporting people from every walk of life, and learning something new every day. We believe that everyone should feel welcome, respected, and valued at work. You can bring your whole self to MFT, knowing that your unique perspective and experiences are celebrated here.
You’ll find that we’re committed to helping you grow - whether you want to develop new skills, progress in your career, or simply make a difference in your community. We offer equal opportunities for everyone, and we’ll support you with training, development, and a caring environment where your health, wellbeing, and safety matter.
Most importantly, you’ll be part of a team where working together and supporting each other is everything. You’ll make new friends, build strong relationships, and have a real voice in shaping the future of our Trust.
Please note that this is not a role that MFT will offer sponsorship for, so you will need to ensure you have your own ongoing right to work in the UK.
At MFT we’re All Here For You - every step of the way. Join us today.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need for this role, take a look at the Job Description & Person Specification attachments under the ‘Documents to download heading.

Explore ‘Inside MFT – Your Candidate Place’

To help you feel confident, prepared and fully informed before you apply, we invite you to explore Inside MFT – Your Candidate Place. This welcoming one‑stop hub gives you a real sense of who we are, what we stand for, how we reward and support you, and the many ways we care for you as you care for others. You’ll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply.

To access ‘Inside MFT – Your Candidate Place’, simply click on the relevant PDF document under the ‘Documents to download heading and once opened, you can either scan QR code or click on the link provided.

We welcome applications from a wide range of backgrounds and experiences.
To help us manage applications fairly and give each one the time it deserves, our adverts may close early if we receive a high level of interest. Early applications are therefore encouraged.

Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

Use of Artificial Intelligence (AI) in your application

Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU, for our patients, our communities, and each other.
As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application, especially personal statements and responses to role specific questions is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.

Disclosure and Barring Service (DBS) check

As part of our commitment to safeguarding patients and staff, many roles at Manchester University NHS Foundation Trust (MFT) require a Disclosure and Barring Service (DBS) check. This is a standard process across the NHS and helps us ensure a safe environment for everyone.

What is a DBS Check?

A DBS check is a background check that reveals any criminal convictions, cautions, reprimands, or warnings. The level of check required depends on the role:

Standard DBS : Checks for spent and unspent convictions, cautions, reprimands, and final warnings.

Enhanced DBS : Includes the above, plus any additional information held by local police that’s considered relevant to the role.

Enhanced with Barred Lists: Includes all of the above, plus checks against the children’s and/or adults’ barred lists.

Who Needs a DBS Check

Most roles involving direct patient contact, working with children or vulnerable adults, or access to sensitive information will require a DBS check. The job advert and recruitment team will let you know if this applies to your role.

The Costs for a DBS

At Manchester University NHS Foundation Trust (MFT), roles that require a DBS check are subject to a cost recovery policy. This means that the cost of submitting and processing a DBS application if you are successful and join us, will be deducted from your salary within the first three months of employment. If, however, you withdraw from a conditional offer after the DBS process has begun, you will still be liable for the cost incurred.

Candidates are also expected to register with the DBS Update Service which must be completed within 30 days of the certificate being issued. This helps streamline future employment checks and supports safer recruitment practices. For more information, please visit the DBS Update Service.

Person specification

Qualifications