IMA Scheduler

Anglian Water Services; Lancaster; On-site; GBP 26,000 - 38,000; Full time

Job summary

Anglian Water Services, Huntingdon, is seeking an IMA Scheduler to plan and manage future work schedules for metering operatives. You’ll work with the IMA Contact Team and Operational Teams to meet KPIs and ODI targets, ensuring efficient scheduling and first-time delivery.

You will drive improvements in SAP and Oracle processes, maximise field resource utilisation, and maintain clear updates and stakeholder communication to deliver a reliable customer service experience.

Qualifications

• Educated to A level standard or equivalent.
• Experience in scheduling environment.
• Excellent knowledge of SAP and Oracle.
• Excellent communication skills.
• Ability to think commercially (desirable).
• Understanding of regulatory and operating environment.

Responsibilities

• Plan and manage metering schedules to deliver against customer expectations and service targets.
• Maximise utilisation of field resources to drive productivity and achieve targets.
• Coordinate scheduling activities with dependencies and third-party requirements.
• Identify and manage risks to delivery and escalate as needed.
• Maintain accurate updates in SAP/Oracle with clear information.
• Communicate changes to Contact Team and stakeholders.
• Monitor service levels and keep customers informed as required.
• Prevent duplicate work requests to improve efficiency.

Skills

Scheduling

Operational awareness

Customer service

Analytical thinking

Communication

Education

A level or equivalent

Tools

SAP

Oracle

Job description

IMA Scheduler

Location: Huntingdon

Contract: Full-time/ Permanent

Salary: dependent on experience and skills

At Anglian Water our values are that together, we will: Build trust, do the right thing, and we are always exploring.

Who we are?

The Integrated Metering Alliance (IMA) is the team that provides new and replacement meters, water saving initiatives and develops new ways to better service our customers. This area of Anglian Water has a whole host of roles and opportunities available, from operational frontline work to project management, data analysis and more.

IMA is part of the Embedded Alliance within Anglian Water, which means they work together with other organisations to form a partnership of skill sharing and using the best person and team for the job.

If you want to join a team that is rapidly expanding, full of growth opportunities and networking opportunities with partner organisations, join us.

What will you be doing as an IMA Scheduler

This role is part of the IMA Service team. It will be responsible for managing the planning of future work schedules for the IMA metering operatives. The role will work closely with the IMA Contact Team and IMA Operational Teams to ensure KPIs and ODIs are achieved.

This position is fundamental to the success of the IMA Services Team, overseeing the scheduling of metering resources. It will also play a critical role in planning work within agreed service levels. The role will ensure that metering operational activities are scheduled efficiently, maximising utilisation and productivity, while ensuring processes are followed to achieve right-first-time delivery and minimise rework and repeat visits.

A key responsibility will be supporting IMA in meeting its ODI obligations, with a primary focus on CMEX and BRMEX.

You’ll need to be highly skilled in the use of systems to produce effective schedules. Through SAP and Oracle, you will drive improvements in processes and procedures to deliver a first-class service.

Demonstrate an outstanding commitment to customer service, ensuring that every customer, internal and external has a positive experience. You will embody the values and behaviours of “Make Today Great,” placing the customer at the heart of everything you do and delivering an effortless experience.

What it will take to do this job?

• Plan and manage metering schedules to deliver against customer expectations, Whole Lifecycle LOS targets, and support CMEX and BRMEX performance.
• Maximise utilisation of field resources to drive productivity and achieve operational and financial targets.
• Coordinate all scheduling activities, ensuring work is deliverable, appropriately resourced, and completed within required timescales.
• Proactively identify and manage risks to delivery, taking corrective action or escalating where required to minimise customer impact.
• Ensure all work is planned with the correct dependencies, permits, and third-party requirements in place.
• Maintain compliance with Traffic Management and regulatory requirements, avoiding penalties (FPNs).
• Ensure accurate and timely system updates (SAP/Oracle) with clear and relevant information.
• Maintain effective communication with Contact Team, field teams, and stakeholders regarding changes or issues impacting delivery.
• Maintain accurate and up-to-date work status through regular liaison with field teams.
• Monitor customer service levels across proactive and reactive work, ensuring customers are kept informed where required.
• Identify and prevent duplicate work requests to avoid unnecessary field visits and improve efficiency.

A little bit about your skills and experience

• Educated to A level standard or equivalent
• Experience in an operational or operational support environment or, experience in a customer-facing environment
• Relevant experience in a Scheduling environment
• Excellent awareness & understanding of operational IMA issues
• Excellent knowledge and experience on SAP and Oracle
• Excellent communication skills
• Ability to think commercially (desirable)
• Understanding of the regulatory and operating environment
• Able to translate technical knowledge to others
• Able to make sound decisions
• Proven analytical and problem solving skills for complex issues

Inclusion is for everyone and we are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong.

Closing date: 6th October 2026