IM&T Application Support Analyst

Islet Systems; Dawlish; On-site; GBP 60,000 - 80,000; Full time

Job description

Responsibilities

• Provide relevant and timely specialist advice and guidance on functional and information matters, and work with team members and key stakeholders to investigate the causes of variance from plan/delivery targets and contribute to the implementation of solutions.
• Support the development of internal and external communications where required by regular contact with the teams, stakeholders and Communications team; prepare correspondence and complex papers as directed by the System Administrator or Senior Application Analyst.
• Maintain constructive relationships with a broad range of internal and external stakeholders; participate in internal and external working groups/projects, services, and initiatives which may be complex, sensitive, and contain contentious information, with the aim of providing information and analytical advice to the teams.
• Communicate information, risks, issues and dependencies, including briefings and reports to a range of internal and external staff.
• Receive and obtain from users a range of information to assist analysis of problems or situations, deciding a course of action by using protocol, procedure or other decision support.
• Update, maintain, organise, gather and analyse information to evidence practice and to assist prediction of future organisational and team demands; operate risk and issue tracking mechanisms, following proactive resolution and escalation processes; participate in relevant meetings and provide information, advice and support where requested.
• Participate in training programmes designed to meet the specific needs of the service, evaluating own experience and providing feedback on effectiveness and appropriateness.
• Deliver against objectives set, achieving quality outcomes, prioritising own workload within agreed scope and deadlines.
• Take responsibility for policy and service development implementation: participate in service development, quality improvement, and business change processes; provide feedback to assist with interpreting National and Organisational policy, and translate into application-based policies, procedures and guidance.
• Responsible for personal reflection of policy compliance, effectiveness and efficiency, contributing to team and service evaluations.
• Deliver against organisational and departmental financial and resource utilisation objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines; strive to maximise user knowledge of digital platforms to contribute to benefits and value for money; act as a Requisitioner, placing orders against the service budget.
• Regularly provide technical coaching and training to users, super users and champions.
• May be solely responsible for the continued operation of multiple business-critical information systems/applications; undertake routine database administration tasks to ensure early warning of issues; demonstrate competence in fault investigation, escalation or fixes, including testing in development environments and applying fixes to live systems; record and document day-to-day maintenance and faults following local guidelines and determine the level of intervention required to minimise impact and downtime; identify configuration and tailoring options to meet stated business requirements; participate in out-of-hours applications support rota on a 1 in 6 or more but less than 1 in 3 basis.
• Undertake audits and surveys of user satisfaction and outcome measurement; participate in functional testing of solutions prior to implementation, as well as full regression and functional testing of upgrades; ensure testing covers end-user devices to maintain functionality across OS, builds and browsers.
• Work within a small team, where work is self-selected by priority and allocated; understand nuances of requests and translate into prioritised responses, and assign resources accordingly; use national standards and directives within system configurations to ensure ongoing compliance.
• Contribute to a culture that promotes equality and values diversity; promote Equality and Diversity policies, accessibility standards, and feedback from users and experts to continually improve support for inclusive products and effective working practices.
• The post holder must be aware of and committed to Equality and Diversity policies, comply with all requirements, and promote issues relevant to the post, including accessibility standards and infection prevention and control where applicable.

The LNKD1_UKTJ designation is part of the post’s identifying information.