IM Service Operations Manager

MBDA; Stevenage; Hybrid; Confidential; Full time

Job summary

A leading defence organisation is seeking a passionate Service Operations Manager to oversee IT operations. The role involves managing a dedicated team, ensuring efficient service delivery, and driving compliance with security standards. The ideal candidate will have a strong background in workplace technologies and proven leadership skills. This hybrid position offers opportunities for personal development and working in a diverse environment.

Benefits

Company Bonus

Car Allowance

Pension Contribution

Private Medical Insurance

Flexible Working

Enhanced Parental Leave

Subsidised Meals

Free Car Parking

Qualifications

• Experience in managing and developing an IT team.
• Strong knowledge of data centre management and compliance.
• Proven experience with Microsoft technologies.

Responsibilities

• Lead continuous delivery of workplace & infrastructure services.
• Drive vulnerability management and compliance with security standards.
• Manage international teams and supplier partnerships.

Skills

Leadership

Decision Making

Cyber Security

Cultural Awareness

Tools

Microsoft Technologies

Windows OS

Exchange

Active Directory

Job description

Bristol

An exciting opportunity for a passionate Service Operations Manager to join a unique, multi-national Information Management function. Ideal candidates should be committed to the future of IT Operations, outstanding customer service and have the dedication in supporting our community in a dynamic, fast-paced environment.

Job Title: Service Operations Manager

Salary: Circa £70000 depending on experience

Location: Stevenage, Bolton, Bristol

Dynamic (hybrid) working: 1-2 days per week on-site depending on business requirements.

Security Clearance: British Citizen

This role will require DV Clearance. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team.

What we can offer you:

• Company Bonus: Bonus of up to 27% of base salary
• Car Allowance: £300 per calendar month
• Pension: maximum total (employer and employee) contribution of up to 14%
• Private Medical Insurance:Single Cover
• Flexible working: We welcome applicants who are looking for flexible working arrangements
• Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments
• Facilities: Fantastic site facilities including subsidised meals, free car parking and much more…

The opportunity:

We are looking for a detail orientated experienced service operations manager to join our team. The ideal candidate will have a strong background in workplace & infrastructure technologies.

Responsibilities for the role include leading the continuous delivery of workplace & infrastructure services ensuring efficient and reliable operations. Oversee and drive forward vulnerability management across workplace and infrastructure ensuring proactive risk mitigation, compliance with security standards and continuous improvement to safeguard MBDA operations.

• Become part of a unique, well respected team of dedicated people that have been recognised within our company for its professionalism, dedication and flexibility.
• Having the opportunity to work both nationally and internationally, broaden your horizons by embracing the rich cultural diversity of our company.
• Having the opportunity to bring innovation and shape the future of IT Operations.
• Be part of an organisation with a values-led culture that is committed to investing in its workforce with a personal development programme.

What we're looking for from you:

• Demonstrated experience in managing, mentoring and developing an IT team.
• Skilled in making effective decisions under pressure, with the ability to quickly resolve escalated issues.
• Very good experience of workplace & infrastructure technology & services including compliance, improvement & innovation.
• Proven leadership and hands on team management skills across diverse disciplines, international teams and supplier partnerships
• Strong knowledge of data centre / computer room management including capacity, service, incident & asset management
• Strong proven experience managing Microsoft technologies including Windows OS, Exchange, Active Directory & Group Policy.
• Broad knowledge of IT technologies such as servers, storage & infrastructure applications
• Good & proven understanding cyber security threats and response strategies
• Software management & optimisation expertise in contracts such as the Microsoft Enterprise & Oracle agreements
• Good experience of working successfully in a multi-cultural environment e.g. international working, harmonisation and standard setting.

Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given

MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom.

We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more…

We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process.

Follow us on LinkedIn (MBDA), X (@MBDA_UK), Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.

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