IHM Housing Officer

CIH International Housing Group; Halifax; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Employee Assistance Programme

6 weeks holiday (pro rata)

Job summary

Horton Housing is recruiting a Housing Officer in Halifax for a permanent part-time role (3 days/week, 21 hours). The post oversees safety checks, rent queries, and tenancy administration, reporting to the Scheme Manager.

The role requires strong housing management knowledge, effective communication with tenants, and a proactive approach to health and safety. The full-time equivalent salary is £27,588; part-time pro rata is £16,552.80 per annum, with 6 weeks holiday plus bank holidays and access

Qualifications

• Empathetic and respectful approach to tenants facing difficulties.
• Excellent communication and listening to understand tenants' needs.
• Resilient, able to meet deadlines and stay organised.
• Observant, proactive in identifying risks and following policies.
• Good ICT skills and experience with housing-related systems.
• Understanding of social housing, health and safety, rent and reporting.

Responsibilities

• Carry out regular property checks to ensure safety and H&S compliance.
• Observe and report repairs and hazards promptly.
• Lead health and safety checks including alarms and legionella testing.
• Conduct welfare checks and liaise with tenants and Rents team on queries.
• Assist with referrals, assessments, tenancy sign-ups and anti-social behaviour.
• Manage void properties: cleaning, furnishing and re-let activities.

Skills

Empathy

Communication

Resilience

Organisation

ICT skills

Social housing knowledge

Job description

Job Introduction

Horton Housing are currently recruiting for a Housing Officer, who will be able to demonstrate previous experience and a solid understanding of housing management, including health and safety, hazard reporting and rent queries, and the management of anti-social behaviour.

The contract will be offered on a permanent part time basis. There is flexibility around working 3 full days per week (across Monday to Friday - 7 hours per day / 21 hours per week). The full time salary is £27,588.00 (pro rata to a part time salary of £16,552.80 per annum). You will also be entitled to 6 weeks holiday, plus bank holidays (pro rata for part time contracts) and full access to our Employee Assistance Programme.

Based in Halifax, and reporting to the Scheme Manager, your responsibilities will include (but not limited to):

• Undertaking regular property checks to ensure that properties are safe and within our health and safety regulations
• Observe and report necessary repairs and hazards
• Lead on health and safety checks, including fire alarm testing and legionella checks
• Complete welfare checks for our tenants
• Liaise with tenants and our Rents team to resolve rent queries and arrears
• Completing necessary reporting and data entry
• Assist with the management of referrals and assessments, including tenancy sign-ups
• Assist tenants on an ad-hoc basis in partnership with Support Workers, including anti-social behaviour and welfare applications
• Manage void properties including cleaning, furnishing and re-stocking to ensure voids are re-let as soon as reasonably possible

Person Specification

We encourage anybody passionate about improving lives in communities to apply to join us, even if you don't meet every point on the person specification. We are, however, unable to offer an interview to any applicants who do not demonstrate how they meet the essential criteria for the role.

• Be empathetic and caring, showing understanding and respect to people experiencing difficult circumstances
• Have excellent communication and listening skills, with the ability to recognise the people we support as experts in their own lives
• Be resilient and adaptable with the ability to work to deadlines and remain highly organised
• Be observant and proactive, with the ability to identify risk and follow policies
• Good ICT skills
• An understanding of social housing, including health and safety, rent and reporting

ESSENTIAL CRITERIA FOR THE ROLE:

• A commitment to Equality, Diversity and Inclusion
• An understanding of, and ability to maintain professional boundaries
• A commitment to undertake any training required for the role
• Ability to work flexibly to meet the needs of the service
• Willingness and ability to work in line with our Values and Behaviours
• Valid driving licence and access to a vehicle that is insured for business use

For the full role profile please see the attached job description.

Horton Housing is committed to safe and fair recruitment, safeguarding and protecting the people that we support. The majority of positions here at Horton will require a fully completed application form and an enhanced DBS check to identify and reject applicants who are unsuitable to work with vulnerable people and children or young people.

Please be aware that Horton Housing Association is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

Closing date for applications: 22nd September 2026

Attached documents:

• Values and Culture.pdf -
• Life at Horton Housing Association.pdf -
• Housing Officer (Part Time) IHM Calderdale.pdf -