IG Support Officer

NHS Shropshire, Telford and Wrekin Integrated Care Board; England; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

NHS Shropshire, Telford and Wrekin Integrated Care Board is seeking an IG Support Officer to join the Information Governance team. You will acknowledge and triage inquiries, provide initial advice, and signpost to IG Business Support Officers and the IG Manager to ensure timely and accurate responses.

The role involves supporting DSPT submissions, DPIA processes and maintaining records within service procedures.

Qualifications

• Has obtained a degree or equivalent experience/qualifications
• Previous experience of working in the NHS or a healthcare setting handling IG queries
• Demonstrates ability to analyse problems and provide solutions

Responsibilities

• Acknowledge and triage all contacts to the IG team in line with timescales
• Log requests within 15 working hours and signpost to IG colleagues for complex queries

Skills

IG compliance knowledge

Communication skills

Problem solving

Record keeping

Education

Degree or equivalent experience

NHS experience preferred

Tools

Administrative software (MS Office)

Job description

NHS Shropshire, Telford and Wrekin Integrated Care Board

IG Support Officer

The closing date is 19 November 2026

The publication of the Governments 10-Year Health Plan: Fit for the Future sets out an ambitious agenda for the health of the population and for the NHS. As part of that ambition, it makes clear that every system requires an Integrated Care Board that will function as the strategic commissioner of local health services, responsible for all but the most specialised commissioning, using multi-year budgets to drive improvement. This means ensuring that the money available to our local health and care system is put to the best possible use: to improve the local population's health, reduce health inequalities and improve access to consistently high-quality services.

The NHS needs commissioners who can better understand the health and care needs of their local populations, who can work with users, providers and wider communities and partners to develop strategies to improve health and tackle inequalities and who can contract with providers to ensure consistently high-quality, safe and efficient care. Improving access and waiting times, in particular against NHS constitutional standards, will continue to be core indicators of whether population needs are being met.

At the same time, we have a collective responsibility to reduce cost and become as effective as possible through reducing duplication and being clear on our core purpose. It is clear that there is much to do.

Main duties of the job

The IG Support Officer is part of a high quality and effective IG Team working on behalf the ICB and GP Practices aligned to the ICB support offer, in accordance with the relevant legislation, local and national guidance.

• o The postholder will ensure all contacts to the team / service are acknowledged in line with the timescales agreed in the ICB's service support procedure, maintaining accurate records of each support request contact to the service to allow the volume, nature and subject of contacts to be monitored and trends identified.
• o The postholder will be responsible for the triage all incoming queries received into the IG team by analysing the query, providing initial advice & guidance, and signposting where possible to IG Business Support Officers and IG Manager on the complex or sensitive queries, to manage both the circumstances of the query and customer (ICB staff or GP Practice) expectations. Then to appropriately assign the query to the most appropriate IG team member to ensure satisfactory resolution of the query.

About us

Our goal as a clustered ICB is to lead and support delivery of the four Integrated Care System (ICS) aims across the geographies of Shropshire, Telford & Wrekin, Staffordshire and Stoke-on-Trent:

• o Improving outcomes in population health and care
• o Tackling inequalities in outcomes, experience, and access
• o Enhancing productivity and value for money
• o Helping the NHS to support broader social and economic development.

Please note that the Cluster ICB has consulted with its workforce on changes to contractual base locations and hybrid working arrangements and is implementing a consistent hybrid working model across the Cluster. The new arrangements are intended to support closer and more collaborative working across the Cluster ICB, through a consistent approach to hybrid working and the use of designated office locations.

Job responsibilities

You will support the IG Business Support Officers and IG Manager in helping to shape the ICBs overall IG Management Framework so it aligns with our Strategic Commissioner strategies.

You will lead and deliver a number of programmes and projects, including (but not limited to) the following:

• IG Queries Support Provide a high quality and professional service, ensuring accuracy and attention to detail in all aspects of the role. Specifically, to log all Access to Information, other DPA Rights or DSPT / DPIA etc support requests received into the service within 15 working hours of receipt and ensuring accurate records are maintained within the ICBs system.
• Stakeholder Engagement Support implementation of template documents to show compliance with DSPT submissions, including providing practical advice on local delivery. Provide admin support to the team, including managing conflicting requirements and re-allocating / re-prioritising resources and activities as required.

Person Specification

Knowledge, Training and Experience

• Has obtained a degree or equivalent experience / qualifications - e.g. ECDL or equivalent Previous experience of working in the NHS or a healthcare setting, handling & responding to IG queries Can demonstrate experience of working within an IG service supporting compliance work. Evidence of analysing problems and finding solutions. Awareness and understanding of the current IG agenda Experience of updating & supporting the implementation of organisational policies and methodologies. Should have an appreciation of the relationship between the DoH / NHSE and individual provider / commissioning organisations
• NVQ Level 3 in Administration or equivalent

Communication Skills

• Developed communication skills for delivering key messages to a range of stakeholders both internal and external (including outside the NHS) to the organisation, some at very senior level. Good presentational skills for conveying complex concepts. Ability to use informed persuasion to influence others.

Analytical

• Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery. Ability to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution

Management Skills

• oSkills for direct line management and job management; and delivering results through managing through others and using a range of levers in the absence of direct line management responsibility. oSkills for managing relationships with a range of different stakeholders.

Equality and Diversity

• oDemonstrates knowledge and understanding of equality of opportunity and diversity taking into account and being aware of how individual actions contribute to and make a difference to the equality agenda. oEnsures staff for whom the post holder has line management responsibility. oDemonstrates knowledge and understanding of equality of opportunity and diversity.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

NHS Shropshire, Telford and Wrekin Integrated Care Board