IG Business Officer

NHS Shropshire, Telford and Wrekin Integrated Care Board; Canterbury; Hybrid; GBP 40,000 - 48,000; Full time

Job summary

NHS Shropshire, Telford and Wrekin Integrated Care Board is seeking an Information Governance Business Officer (Band 6) to support IG across ICB and GP Practices. The role focuses on compliance with GDPR, DSPT, and information governance policies, with a mix of office-based and hybrid working.

The post requires a degree-level qualification (IG) and a UK Data Protection qualification, with responsibilities including the DSPT work programme and advisory support to senior leaders and teams.

Qualifications

• Degree-level education or equivalent IG experience.
• Specialist IG knowledge across the IG agenda and DSPT compliance.
• UK Data Protection Law qualification required.
• Experience drafting IG policies and DPIAs.

Responsibilities

• Provide IG business support to ICB and GP Practices with compliance guidance.
• Develop and implement DSPT work programmes and monitoring reports.
• Support governance, compliance and assurance across IG frameworks.

Skills

IG knowledge

Data protection

Policy development

DPIAs

Communication skills

Education

Degree-level education

Data Protection Qualification

Tools

DSPT toolkit

Job description

Main area Information Governance Grade Band 6 Contract Permanent Hours Full time - 37.5 hours per week (40% office based work, 60% hybrid working) Job ref 942-IG-IGBO-EXT

Employer NHS Shropshire, Telford and Wrekin Integrated Care Board Employer type NHS Site Keele University/ Wellington Office/ Stafford Town Staffordshire Salary £39,959 - £48,117 PA Salary period Yearly Closing 19/11/2026 23:59

IG Business Officer

Band 6

Job overview

The publication of the Governments 10-Year Health Plan: Fit for the Future sets out an ambitious agenda for the health of the population and for the NHS. As part of that ambition, it makes clear that every system requires an Integrated Care Board that will function as the strategic commissioner of local health services, responsible for all but the most specialised commissioning, using multi-year budgets to drive improvement. This means ensuring that the money available to our local health and care system is put to the best possible use: to improve the local population’s health, reduce health inequalities and improve access to consistently high-quality services.

The NHS needs commissioners who can better understand the health and care needs of their local populations, who can work with users, providers and wider communities and partners to develop strategies to improve health and tackle inequalities and who can contract with providers to ensure consistently high-quality, safe and efficient care. Improving access and waiting times, in particular against NHS constitutional standards, will continue to be core indicators of whether population needs are being met.

At the same time, we have a collective responsibility to reduce cost and become as effective as possible through reducing duplication and being clear on our core purpose. It is clear that there is much to do.

Main duties of the job

The Information Governance (IG) Business Officers act as the ICB’s IG business support specialists for all aspects of ICB & GP Practice IG, ensuring compliance with statutory, regulatory and NHS requirements relating to the use, processing, sharing, security and management of information, including the Data Security & Protection Toolkit (DSPT).

• The postholders are responsible for ensuring specialist support, advice and guidance to the ICB / GP Practices aligned to the ICB’s IG support offer, providing an IG business support model for both through the provision of robust expertise.
• They will be responsible for the production of an annual DSPT Work Programme (delivery plan) and any associated regular reports identifying progress against the DSPT, flagging any risks to compliance, and providing training as required to ICB / GP Practice teams to support any areas for improvement.
• One of the (two) posts will also be responsible for ensuring that direct, proactive support is provided in a Matrix Working style to the Chief Officer of Strategy & Prevention’s teams (primarily Digital / PHM / BI functions), including attending all relevant business, programme or project meetings at which a professional IG Team advice or guidance support need has been requested.

Working for our organisation

• Improving outcomes in population health and care
• Tackling inequalities in outcomes, experience, and access
• Enhancing productivity and value for money
• Helping the NHS to support broader social and economic development.

Please note that the Cluster ICB has consulted with its workforce on changes to contractual base locations and hybrid working arrangements and is implementing a consistent hybrid working model across the Cluster. The new arrangements are intended to support closer and more collaborative working across the Cluster ICB, through a consistent approach to hybrid working and the use of designated office locations.

Detailed job description and main responsibilities

You will support the Information Governance (IG) Manager by helping to shape the ICB’s overall IG framework so it aligns with the organisation’s IG strategies. You will lead and deliver a number of programmes and projects, including (but not limited to) the following:

Internal & External Consultancy Business Support

Support the development and implementation of IG Strategy, ensuring alignment with statutory duties and regulatory requirements. To support the DPO, the Board, Executives / Senior Leadership Team, and system partners. Providing advice regarding IG on a diverse range of topics: IG risk, data flows, information sharing and data assurance. To support the ICB in a positive culture of data protection and IG stewardship. Provide advice & support to SIRO, Caldicott Guardian + DPO on all aspects of Data Protection compliance.

Governance, Compliance & Assurance

Provide business support to ICB + Practices for UK GDPR, DPA 2018, Records Management Code, NHS Codes of Practice, and all relevant IG framework requirements. Oversee annual completion and improvement planning for DSPTs. Undertake regular reviews of IG Policies & Procedures, in line with DSPT etc and changes in legislation or national best practices, to ensure these remain relevant and reflecting local requirements.

Person specification

Knowledge, Training and Experience

• Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area Specialist knowledge across the breadth of the IG agenda, gained through working within an IG Toolkit compliant organisation for at least 2 years Evidence of on-going Continuing Professional Development Experience of drafting, influencing, and implementing organisational policy / methodology and of developing systems within an IG setting. Experience of practical implementation of Data Protection requirements including development of DPIAs, DSA-DPAs, IG Policies & Procedures and training development. Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement Should have an appreciation of the relationship between the DoH / NHSE and individual provider / commissioning organisations
• Data Protection Qualification in UK Data Protection Law (BCS/ISEB or equivalent)

Communication Skills

• Developed communication skills for delivering key messages to a range of stakeholders both internal and external (including outside the NHS) to the organisation, some at very senior level. Good presentational skills for conveying complex concepts. Ability to use informed persuasion to influence others.

Analytical

• and create solutions and to resolve problems in relation to project or service delivery. Ability to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution

Management Skills

• Skills for direct line management and job management; and delivering results through managing through others and using a range of levers in the absence of direct line management responsibility. Skills for managing relationships with a range of different stakeholders

Equality and Diversity

• Demonstrates knowledge and understanding of equality of opportunity and diversity taking into account and being aware of how individual actions contribute to and make a difference to the equality agenda. Ensures staff for whom the post holder has line management responsibility. Demonstrates knowledge and understanding of equality of opportunity and diversity.

** Please Note **

In event of exceptionally high levels of response, we reserve the right to close the post before the date stated above in order to prevent the number of applications received being unmanageable.

Employer certification / accreditation badges

Name Paul Winter Job title Associate Director of Corporate Governance Email address [e-mail]