ICT Technician - ERN05897

East Renfrewshire Council; Barrhead; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local government entity in Barrhead seeks an experienced ICT Technician. You will be a key member of a customer-facing team, providing efficient ICT support, managing incidents and ensuring prompt service delivery. Candidates should have a strong background in ICT support, particularly with Windows operating systems and experience with Microsoft Intune and SCCM being preferable. Strong communication and organisational skills are essential.

Responsibilities

• Provide telephone and face-to-face ICT support to customers in a busy environment.
• Respond to ICT incidents, problems and service requests in a timely manner.
• Work with colleagues to resolve issues and maintain service level expectations.
• Communicate clearly with a wide range of people.

Skills

Excellent interpersonal skills

Strong organisational skills

Ability to work under pressure

Education

Experience in an ICT support role

Extensive knowledge of Windows operating systems

Experience with Microsoft Intune and SCCM

Job description

Advert

We’re looking for an experienced ICT Technician to join us. As a key member of a busy, customer-facing team, you’ll help to ensure an efficient response to ICT incidents, problems and service requests. Working with colleagues you will provide telephone and face to face support to our ICT Business customers. You’ll need to be a highly skilled communicator with excellent interpersonal skills and be experienced in dealing with a wide range of people. You’ll have strong organisational skills along with the ability to work calmly and effectively under pressure and manage your workload to meet tight deadlines.

You should have previous experience of working in an ICT support role along with an extensive working knowledge of Windows operating systems and desktop support. Experience of Microsoft Intune and SCCM would be an advantage.

This post is subject to a Level 1 Disclosure Check.

East Renfrewshire Council has launched a new 15 year Community Planning Partnership vision called ‘A Place to Grow’. Please follow this link https://eastrenfrewshire.gov.uk/placetogrow to watch a video and read our full plan which sets out our shared hopes and aspirations between now and 2040 so that East Renfrewshire is a place where everyone can flourish, thrive and grow.

Please note – all applicants will be asked to provide proof of their right to work in the UK, and any offer of employment will be conditional upon verifying documentary evidence before employment commences. Further information can be found here https://www.gov.uk/prove-right-to-work

Please note East Renfrewshire Council does not provide Visa sponsorship.

As an employer, we are committed to promoting and protecting the physical and mental health of all our employees.

Responsibilities

• Provide telephone and face-to-face ICT support to customers in a busy environment.
• Respond to ICT incidents, problems and service requests in a timely and professional manner.
• Work with colleagues to resolve issues and maintain service level expectations.
• Communicate clearly with a wide range of people and manage workload to meet deadlines.

Qualifications

• Experience in an ICT support role.
• Extensive working knowledge of Windows operating systems and desktop support.
• Experience with Microsoft Intune and SCCM is advantageous.

Additional Information

Please click on the attachments below for full details of this post.