ICT Systems Support & Technical Officer

Fareham Borough Council; Fareham; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Pension scheme

Generous leave

Authorised parking

Tech schemes

Car lease scheme

Job summary

Fareham Borough Council is seeking a diligent Systems Support & Technical Officer to join the Business Systems Team. You will provide technical support, administer systems and user access, and help deliver reliable, efficient service across council services.

You will investigate issues, test upgrades, produce reports and data extracts, and liaise with software suppliers. You will also contribute to system improvements while maintaining clear documentation and applying best practice.

Qualifications

• Strong ICT and analytical skills, with problem-solving ability.
• Excellent written and verbal communication.
• Able to work independently and in a team.

Responsibilities

• Provide technical support and administer systems and user access.
• Investigate system issues, test upgrades, and produce reports.
• Liaise with software suppliers and maintain documentation.
• Support financial and housing system processes.
• Develop knowledge across the Business Systems portfolio and pursue improvements.

Skills

ICT skills

Analytical skills

Problem solving

Communication

Prioritisation

Tools

SQL

Job description

About The Role

Fareham Borough Council is offering an exciting opportunity for a diligent and motivated Systems Support & Technical Officer to join its Business Systems Team. You will provide a key role in helping to keep the Council's corporate systems running reliably and effectively.

Working with colleagues from across Council services, you will provide technical support, administer systems and user access and help to offer solutions that support day-to-day service delivery.

You will investigate system issues, support users and training, test upgrades, and produce reports and data extracts.Your work will also cover supporting financial and housing system processes, liaising with software suppliers, and maintaining clear documentation. There will be opportunities to contribute to system improvements and develop your knowledge across the Business Systems portfolio, while working flexibly with colleagues to provide effective support and cover.

About You

You will have strong ICT and analytical skills and enjoy problem solving and helping others. Your adaptive communication style will help you to support others in understanding technical information and you will be adept at communicating both verbally and in writing. You will build positive working relationships with colleagues and software suppliers, working confidently both independently and as part of a team. You will draw upon your prioritisation skills, balancing competing deadlines, whilst maintaining high levels of accuracy in your work and handling confidential information with care. A solution-focused mindset is essential to the role, as you seek to improve systems, processes and services.

Experience of financial systems, particularly in local government, would be helpful but isn't essential. We'd also welcome experience of TechnologyOne or similar systems used for payments, BACS processing, income management, housing, revenues and benefits. Experience of reporting, analysing and extracting data, checking system records, SQL, automation or linking systems together would be an advantage, as would supporting system updates, improving processes and resolving problems with software suppliers.

About Us

Working for Fareham Borough Council means joining a supportive, friendly, and forward-looking organisation committed to high-quality service delivery. We foster an open, trusting culture where ideas are encouraged, innovation is welcomed, and everyone has the opportunity to make a difference.

We offer a range of employee benefits, including an excellent pension scheme, generous leave, authorised parking, tech schemes and a car lease scheme.

Fareham Borough Council is committed to being a disability inclusive employer and in order to support this commitment, we are proud to be part of the Government's Disability Confident scheme demonstrating that we will provide a fair and equal route to employment with the Council.

If you have any queries on the recruitment process, need additional information or wish to have an informal discussion, please contact Cian Wagstaffe, ICT Business Systems Manager at [e-mail].