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ICT Support Technician

Diocese of Westminster

Greater London

On-site

GBP 26,000

Full time

10 days ago

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Job summary

The Diocese of Westminster is seeking an ICT Support Technician to join their team on a full-time basis. This role involves providing essential support across various diocesan offices and parishes, ensuring seamless operation of ICT systems. Ideal candidates will have a solid background in ICT support, particularly with Microsoft technologies and networking protocols. The position offers a competitive salary, excellent benefits, and the chance to make a meaningful impact in a faith-based charity.

Benefits

23 days annual leave + bank holidays

Pension scheme

Cycle to work scheme

Employee Assistance Programme

Free eye tests and vouchers towards glasses

Qualifications

Strong background in ICT support within charitable or professional settings.
Experience with Active Directory management and troubleshooting required.
Practical knowledge of Microsoft technologies necessary.

Responsibilities

Provide first-line technical support and maintain ICT systems.
Resolve hardware/software issues through various support channels.
Ensure compliance with data protection and safety policies.

Skills

ICT support

Networking

Technical troubleshooting

Education

Certification in IT Support

Tools

Microsoft Office 365

Active Directory

SQL

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Diocese of Westminster provided pay range

This range is provided by Diocese of Westminster. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

London, SW1P

About Us

We are the Roman Catholic Diocese of Westminster, a faith-based charity, home to the Archbishop of Westminster (Cardinal Vincent Nichols) and our beautiful Westminster Cathedral. As one of the leading Catholic dioceses in the country, we deliver our charitable mission through an extensive network of schools, parishes, and social justice initiatives, with a commitment to positively impacting the lives of all members of society.

We are now looking for an ICT Support Technician to join us on a full-time, permanent basis, working 35 hours per week.

The Benefits

- Salary of £26,000 per annum

- 23 days’ annual leave + bank holidays (pro rata for part time employees)

- Vouchers for free eye tests and £50 towards the cost of glasses

- Reward Gateway scheme offering discounts on a wide range of products and services

- Pension scheme for eligible employees – 5% paid by the employer

- Salary exchange (salary sacrifice) for pension

- Cycle to work scheme

- Enhanced maternity, paternity and adoption pay

- Employee Assistance Programme

This is an exciting opportunity for an ICT support professional to join our dedicated organisation.

As part of a supportive and close-knit team, you’ll play a key role in ensuring our network of parishes and offices can operate smoothly, empowering staff to continue delivering vital services to communities across the Diocese.

In return for your commitment, you’ll enjoy a meaningful role with real variety, personal development opportunities and a great range of benefits to support your wellbeing outside of work.

The Role

As an ICT Support Technician, you will provide essential first-line technical support and maintain ICT systems across diocesan offices, parishes, and remote sites.

Working under the guidance of the Systems Administrator, you will resolve hardware and software issues via phone, email, and desk-side support, as well as installing and maintaining computer equipment and peripherals.

You will also help manage user accounts, access permissions, and support our Microsoft Office 365, Windows Server, Active Directory, and SQL database environments.

Additionally, you will:

- Maintain secure and efficient networks

- Support and train staff in the use of ICT systems and equipment

- Maintain server rooms and oversee antivirus and backup procedures

- Travel to parishes and remote offices to provide in-person support

- Ensure compliance with data protection and safety policies

About You

To be considered as an ICT Support Technician, you will need:

- A strong background in ICT support within a professional or charitable setting

- Experience managing, maintaining, configuring and troubleshooting Active Directory

- Practical knowledge of Microsoft technologies and networking protocols

- A good understanding of TCP/IP networking and troubleshooting

- An understanding of structured query language (SQL)

- The ability to explain technical concepts clearly to staff at all levels

- The willingness to travel to parishes occasionally

The closing date for this role is 12pm, Friday 6 June 2025.

Other organisations may call this role IT Support Technician, Technical Support Analyst, IT Service Desk Technician, IT Helpdesk Support Officer, Desktop Support Technician, Systems Support Assistant, or 1st Line IT Support Officer.

Webrecruit and the Diocese of Westminster are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking for a great new role as an ICT Support Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Seniority level

Seniority level
Associate

Employment type

Employment type
Full-time

Job function

Job function
Information Technology
Industries
Religious Institutions

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