ICT Support Engineer

NHS; Cambridge; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in healthcare is seeking an ICT Support Engineer to join their dynamic team. This role involves providing comprehensive technical support across multiple sites, ensuring seamless integration of clinical and business operations. The successful candidate will demonstrate strong expertise in Microsoft systems and possess excellent communication skills, making them a vital part of the team. With a commitment to compassion, excellence, and collaboration, this position offers the chance to contribute to the UK's leading heart and lung hospital, delivering exceptional care to thousands of patients annually. If you're ready to make a difference in healthcare IT, this opportunity is for you.

Qualifications

• Educated to GCSE level with IT training and qualifications.
• Experience in IT environment with strong customer focus.
• Knowledge of Microsoft systems and hardware/software troubleshooting.

Responsibilities

• Deliver first, second, and third line technical support to users.
• Ensure adherence to established ITIL standards.
• Participate in rotational on-call support service.

Skills

Microsoft Systems

Helpdesk Applications

Endpoint Management Solutions

Mobile Device Management (MDM)

Problem-Solving Skills

Customer Focus

Education

GCSE Level

ITIL Certification

MCP or MCSE Certification

Tools

Service Desk System

Job description

Royal Papworth Hospital NHS Foundation Trust

The ICT Department is responsible for delivering information systems and services across the organisation, enabling seamless clinical and business integration. It plays a key role in shaping the ICT Technology strategy and overseeing the implementation of all delivery programmes and services. The department ensures the availability of a wide range of essential ICT services, many of which operate 24/7.

The ICT Support Engineer is tasked with providing comprehensive technical support, encompassing software applications, IT hardware, Active Directory, and asset management.

This role may involve working across multiple sites, including the administration centre in Huntington and the Royal Papworth Hospital NHS Foundation Trust at the Cambridge Biomedical Campus, with a primary focus on the latter location.

Main duties of the job

The individual in this role will be responsible for delivering first, second and third line technical support to users of computer hardware and systems across the Trust, adhering to established standards and procedures.

The department operates in alignment with ITIL standards.

The successful candidate should possess strong expertise in Microsoft systems and related technologies, including helpdesk applications, endpoint management solutions, and mobile device management (MDM).

This role requires a collaborative team player with excellent communication skills, both written and verbal, and a friendly, approachable demeanour.

Participation in a rotational on-call, out-of-hours support service will be required, along with potential multisite working. For this purpose, holding a full driving license is highly recommended.

If you wish to apply, please refrain from using AI technologies in completing your application.

About us

Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.

Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.

The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.

For a street view tour: https://royalpapworth.nhs.uk/virtual-tour

Job responsibilities

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

Person Specification

Qualifications

• Educated to GCSE level and evidence of IT training and qualifications - I.e. ITIL or MCP or MCSE or CompTIA
• MCP or MCSE

Experience

• Experience of working in an IT environment using a recognised Helpdesk system with a strong customer focus and shown team player experience
• An in-depth Knowledge of Microsoft Systems with accreditation experience of working in an IT environment. Excellent knowledge of Hardware and software problem solving
• Ability to use own judgement when allocating priority to Service Desk calls
• Ability to work under pressure to tight timescales
• Shown problem-solving skills
• Ensure that all data contained on the Service Desk system and other associated systems are accurate and available at all times
• Ability to quickly and accurately determine user problems when liaising with staff
• Always remain calm and professional
• Dealing with stressed and demanding users and problems
• Have a flexible working approach to the needs of the Hospital
• Previous relevant NHS or public sector experience

Additional Criteria

• Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration
• Participation in and out of hours support rota if required
• Full UK accepted driving License
• Ability to undertake manual handling tasks. Lifting, bending etc

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Royal Papworth Hospital NHS Foundation Trust

Kingfisher Way, Hinchingbrooke Business Park