ICT Service Manager

Essential Employment; London; On-site; GBP 60,000; Full time

Job summary

A leading company in South East London is seeking an experienced ICT Service Manager to oversee ICT infrastructure and services. This permanent, full-time role requires strong leadership and deep technical expertise to manage IaaS systems and SaaS platforms in a dynamic environment. Qualified candidates should possess a degree in Computer Science and significant professional experience with various technologies, including Microsoft 365 and Azure.

Qualifications

• 5 years' experience with relevant technologies.
• Strong knowledge of ITSM frameworks.
• Deep technical expertise in ICT infrastructure management.

Responsibilities

• Lead management of ICT infrastructure and services.
• Oversee IaaS systems and SaaS platforms.
• Ensure effective digital service delivery.

Skills

Leadership

Communication

Customer Service

Time Management

Education

Degree in Computer Science or related field

Tools

Microsoft 365

Intune

SharePoint

Cisco

Azure

AD

Windows Server

Exchange

Teams telephony

Hyper-V

VMware

Backup/DR solutions

PowerShell

Job description

ICT Service Manager needed in South East London Paying £60,000 per annum ref 25236

Full time hours on a permanent basis

Key Responsibilities:

We’re seeking an experienced ICT Service Manager to lead the management of ICT infrastructure, IaaS systems, SaaS platforms, and digital services. This is a hands-on role requiring deep technical expertise and strong leadership in a fast-paced environment.

Key Requirements:

• Degree in Computer Science or related field (essential)
• Microsoft 365 certifications and advanced Office skills
• 5 years’ experience with Intune, SharePoint, SaaS platforms, Cisco, Azure, and AD
• Strong knowledge of Windows Server, Exchange, Teams telephony, Hyper-V, VMware, and backup/DR solutions
• Proficiency in PowerShell, networking protocols, and ITSM frameworks
• Excellent communication, time management, and customer service skills

If you are interested in the role, please email your CV to [e-mail] quoting the reference number.

Essential Employment is acting as an Employment Agency in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references, so please be prepared.