ICT Service Manager

Tiger Recruitment; Greater London; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A leading healthcare organization is seeking an ICT Service Manager to enhance their digital capabilities based in Sydenham. The role involves managing IT projects, improving internal systems, and collaborating with various stakeholders to implement new technologies effectively. Ideal candidates will demonstrate strong project management experience, an IT degree, and advanced skills in systems management.

Qualifications

• Strong experience in managing end to end IT projects and implementing new systems company wide.
• Advanced skills in Microsoft Office including Office 365, AzureAD, and Exchange Server.
• Knowledge of ITSM frameworks and troubleshooting in TCP/IP, DNS, DHCP technologies.

Responsibilities

• Act as the primary liaison between the company and providers for effective IT support.
• Manage end to end projects and ensure compliance with legal and internal policies.
• Promote adoption of new technologies and manage core ICT systems.

Skills

Project Management

Communication

Troubleshooting

Initiative

Organizational Skills

Education

IT related degree

Tools

Microsoft 365

AzureAD

Microsoft Exchange Server

Asana

Canva

Job description

ICT Service Manager

Permanent | Hybrid

Sydenham

Up to £60,000 DOE

Our client, a values driven healthcare organisation, are looking to expand their growing team and are looking to hire an ICT Service Manager to be based in their Sydenham office. The team is truly enthusiastic about what they do and they are looking for someone who is collaborative and innovative to join them

WHAT YOU'LL DO:

Reporting into the Business Operations Leader, you will be key in improving and introducing new internal systems platforms and technologies. You will work across the company to understand it's ever changing needs and be at the very forefront of new technologies that can help advance their digital capabilities.

Responsibilities:

• Acting as the primary liaison between the company and its providers to ensure support is delivered effectively
• Promote the adoption of new technology and lead the adoption of new digital solutions and improvements
• Ensure full compliance, conducting regular audits and ensuring the company complies with both legal and internal policies
• Manage end to end projects, meeting deadlines and supporting on both day to day and technical initiatives
• Act as on site support and stakeholder manager, providing training here needed
• Manage and maintain core ICT systems including Microsoft 365
• Oversee user and device management including licensing, permissions, device set ups and migrations and trouble shooting
• Collaborate with CEO and SLT to identify business needs and recommend improvements inline with organisational goals
• Assisting with the development and customisation of internal systems

WHO YOU ARE:

• We're looking for someone able to demonstrate initiative and motivation and who is always looking for ways to help improve the systems and processes. You will be someone with excellent organisational skills as well as a strong communicator with a can do attitude. You will have strong experience with project management and ideally have experience implementing new systems company wide in teams of 30+, as well as a desire to independently improve your own skill set and knowledge.
• Ideally an IT related degree and proof of continuous learning
• Advanced Microsoft Office skills and knowledge, including Office 365, AzureAD, LAN and Microsoft Exchange Server
• Previous experience managing end to end IT projects and implementing new company wide systems
• Strong troubleshooting knowledge in technologies such as TCP/IP, DNS, DHCP etc
• Strong experience in SaaS platform such as Asana and Canva
• Knowledge of ITSM frameworks
• Knowledge of iSCI/Fibre channel Storage Area Networks
• Understanding and knowledge of AI and how this can be implemented to better processes and systems

REF: AR100674

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