ICT Service Desk Manager

Adria Solutions Ltd; Nottingham; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company is seeking an ICT Service Desk Manager to oversee IT support services across various sites in Nottingham. The ideal candidate will have strong leadership skills and a commitment to customer service, ensuring high-quality support for over 700 users. This role offers the opportunity to make a significant impact in a dynamic environment, contributing to service improvements and user engagement.

Benefits

Supportive and innovative team

Variety and autonomy in a multi-site environment

Qualifications

• Proven experience in IT support management.
• Strong understanding of ITIL and service management best practices.
• Ability to lead, coach, and develop teams effectively.

Responsibilities

• Leading and developing a responsive ICT Service Desk team.
• Managing the resolution of incidents and service requests.
• Coordinating with third-party vendors and monitoring service level agreements.

Skills

Leadership

Customer Service

Communication

Interpersonal Skills

Technical Knowledge

Education

Industry certifications or working towards one

Tools

Microsoft infrastructure

Networking tools

Remote support tools

Job description

ICT Service Desk Manager - Nottingham

My client is seeking a skilled and proactive ICT Service Desk Manager to lead the delivery of high-quality IT support services across a wide network of sites, including libraries, learning centres, archives, and cultural venues.

This role is ideal for an experienced IT professional with strong leadership abilities and a commitment to excellent customer service, looking to make a real difference in a dynamic and diverse environment.

What Youll Be Doing

• Leading and developing a responsive, efficient ICT Service Desk team
• Managing the resolution of incidents, service requests, and major technical issues
• Coordinating with third-party vendors and monitoring service level agreements
• Overseeing IT asset management and ensuring data protection and security compliance
• Supporting over 700 users across more than 100 sites
• Identifying service improvements and promoting end-user satisfaction
  
  

What Were Looking For

• Proven experience in IT support management
• Strong understanding of ITIL and service management best practices
• Technical knowledge of Microsoft infrastructure, networking, and remote support tools
• Excellent communication and interpersonal skills
• Ability to lead, coach, and develop teams effectively
  
  

Desirable Skills And Qualifications

• Industry certifications or working towards one
• Experience delivering IT projects and managing change
• Familiarity with GDPR, Cyber Essentials, ISO27001, and other compliance standards
  
  

Why this role?

• Make a meaningful impact across education, culture, and community services
• Join a supportive and innovative team
• Enjoy variety and autonomy in a multi-site environment
• Contribute to service improvement and user engagement initiatives
  
  

If you are looking for a rewarding ICT leadership role in a people-first organisation, wed love to hear from you.

Interested? Please Click Apply Now!ICT Service Desk Manager - Nottingham