ICT Service Desk Manager

Adria Solutions Ltd.; Nottingham; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company is seeking an ICT Service Desk Manager to oversee IT support services across various sites in Nottingham. This role requires strong leadership and technical skills to manage a team and ensure high-quality service delivery. Ideal candidates will have experience in IT management and a commitment to customer satisfaction.

Benefits

Supportive and innovative team

Variety and autonomy in a multi-site environment

Qualifications

• Proven experience in IT support management.
• Strong understanding of ITIL and service management best practices.
• Ability to lead, coach, and develop teams effectively.

Responsibilities

• Leading and developing a responsive, efficient ICT Service Desk team.
• Managing the resolution of incidents, service requests, and major technical issues.
• Coordinating with third-party vendors and monitoring service level agreements.

Skills

Leadership

Customer Service

Communication

Interpersonal Skills

Education

Industry certifications or working towards one

Tools

Microsoft infrastructure

Networking

Remote support tools

Job description

ICT Service Desk Manager - Nottingham

My client is seeking a skilled and proactive ICT Service Desk Manager to lead the delivery of high-quality IT support services across a wide network of sites, including libraries, learning centres, archives, and cultural venues.

This role is ideal for an experienced IT professional with strong leadership abilities and a commitment to excellent customer service, looking to make a real difference in a dynamic and diverse environment.

What you’ll be doing:

• Leading and developing a responsive, efficient ICT Service Desk team
• Managing the resolution of incidents, service requests, and major technical issues
• Coordinating with third-party vendors and monitoring service level agreements
• Overseeing IT asset management and ensuring data protection and security compliance
• Supporting over 700 users across more than 100 sites
• Identifying service improvements and promoting end-user satisfaction

What we’re looking for:

• Proven experience in IT support management
• Strong understanding of ITIL and service management best practices
• Technical knowledge of Microsoft infrastructure, networking, and remote support tools
• Excellent communication and interpersonal skills
• Ability to lead, coach, and develop teams effectively

Desirable skills and qualifications:

• Industry certifications or working towards one
• Experience delivering IT projects and managing change
• Familiarity with GDPR, Cyber Essentials, ISO27001, and other compliance standards

Why this role?

• Make a meaningful impact across education, culture, and community services
• Join a supportive and innovative team
• Enjoy variety and autonomy in a multi-site environment
• Contribute to service improvement and user engagement initiatives

If you are looking for a rewarding ICT leadership role in a people-first organisation, we’d love to hear from you.

Interested? Please Click Apply Now!

ICT Service Desk Manager - Nottingham