ICT Infrastructure Engineer

Somerset Fire; Exeter; Hybrid; GBP 43,000 - 46,000; Full time

Benefits offered by this job

Flexible working arrangements

Excellent annual leave entitlement

Family Friendly policies

Learning and development opportunities

Free gym access and fitness support

Physiotherapy and eye care support

Blue Light Card discounts

Firefighters Charity access

Wellbeing support and counselling

Cycle to work scheme

Active sports and social groups

Job summary

Devon and Somerset Fire and Rescue Service in Exeter is seeking an ICT Infrastructure Engineer to join the Digital, Data and Technology team. The role focuses on core infrastructure services, on-premises and cloud, security, reliability and continuous improvement.

You will work with Azure, Hyper-V, VMware, Intune/SCCM and other tools, maintain documentation and support service delivery.

Qualifications

• It requires strong patching and infrastructure engineering experience.
• Experience with patch management and automation tools.
• Cyber security and vulnerability management experience.
• Familiarity with Microsoft 365 and Azure technologies.

Responsibilities

• Monitor systems, alerts and patching to ensure security and performance.
• Use patch management and automation tools to improve services.
• Maintain and enhance ICT infrastructure across the Service.
• Support endpoint devices including MDM and MAM policies.
• Work with Azure, Hyper-V and VMware.
• Support cyber security initiatives and vulnerability remediation.
• Produce technical documentation and diagrams.
• Collaborate with internal teams, suppliers and partners.

Skills

Patch management

Cyber security

Microsoft 365

Azure

Windows Server

Active Directory

Endpoint management

VMware

Hyper-V

Network infrastructure

Remote access

Tools

Intune

SCCM

Nessus

Dell Secure Connect Gateway

Scripting

Job description

Contract: Permanent, full time – 37 hours per week.

Salary: Grade 7 - starting at £42,839 and rising annually to £46,142

Help deliver technology that supports public safety.

Devon and Somerset Fire and Rescue Service is the largest non-metropolitan Fire and Rescue Service in England, protecting the communities of Devon and Somerset every day.

We’re looking for an experienced and proactive ICT Infrastructure Engineer to join our Digital, Data and Technology (DDaT) team. This is an exciting opportunity to play a key role in maintaining and developing the technology that supports front line services across the organisation.

Find out more

As an ICT Infrastructure Engineer, you will be a technical expert for core infrastructure services, helping to ensure our systems remain secure, reliable and fit for the future.

You’ll work across a diverse technology estate, supporting on-premises and cloud-based services, managing infrastructure, automating processes, resolving complex technical issues and driving continuous improvement.

Working as part of a wider technical team, you’ll also provide expert support to colleagues, create and maintain technical documentation, help shape best practice and contribute to projects that enhance service delivery.

What you’ll be doing:

Key responsibilities include:

• Monitoring systems (SolarWinds, etc), alerts, patching and vulnerabilities and providing proactive maintenance to ensure security and performance.
• Using patch management and automation tools such as Intune, SCCM, Nessus, Dell Secure Connect Gateway and scripts to manage and improve services.
• Managing, maintain and enhancing ICT infrastructure across the Service.
• Supporting and managing endpoint devices, including MDM and MAM policies.
• Working with Microsoft Azure, Hyper-V and VMware
• Supporting cyber security initiatives, vulnerability management and remediation activities, including creating and maintaining a vulnerability management process
• Troubleshooting advanced technical issues across Microsoft 365, Azure, Active Directory, Windows Services and networking technologies, acting as an escalation point for the First Line Service Desk team when required
• Producing and maintaining technical documentation, diagrams, procedures and knowledge articles.
• Collaborating with internal teams, suppliers and partner organisations to deliver effective ICT services.
• Acting as a technical subject matter expert and promoting best practice across DDaT.
• Supporting service management activities in line with ITIL principles and continuous improvement.

What we are looking for:

We’re seeking someone with strong patching and infrastructure engineering experience and a passion for delivering high-quality technology services.

You’ll have experience in:

• Patch management and automation tools
• Cyber security and vulnerability management
• Microsoft 365 and Azure technologies
• Windows Server and Active Directory administration, including identity and access control
• Endpoint management and device configuration
• Virtualisation technologies such as VMWare and Hyper-V
• Network infrastructure and remote access solutions.
• Technical troubleshooting and problem solving.

Most importantly, you’ll be a collaborative team player with excellent communication skills and a commitment to delivering resilient, secure and efficient services.

Why Join us:

At Devon and Somerset Fire and Rescue Service, you’ll be part of an organisation that makes a real difference to people’s lives. In return, we offer an excellent range of benefits including:

• Flexible working arrangements
• Excellent annual leave entitlement
• Family Friendly policies
• Learning and development opportunities
• Free gym access and access to fitness advisors
• Physiotherapy and eye care support
• Blue Light Card Membership & associated discounts
• Access to the Firefighters Charity
• Employee wellbeing support and counselling
• Cycle to work scheme
• Active sports and social groups

Closing Date: 2359hrs 1 October 2026

Our values

We are committed to safeguarding and promoting the welfare of children and vulnerable adults, and all employees must share this commitment and adhere to the Services’ Safeguarding Policy.

Fire and Rescue Authority roles are listed in Schedule 1 of the Rehabilitation of Offenders Act 1974 (Exceptions) Order and as such it is our policy to require all applicants to disclose any criminal convictions (both spent and unspent) including driving offences, cautions and reprimands.

Devon and Somerset Fire and Rescue Authority are committed to the rehabilitation of offenders, as such any positive disclosures will incorporate a reasonable and proportionate response.

As a Service and as individuals:

• We are proud to help
• We are honest
• We are respectful
• We are working together

Devon and Somerset Fire and Rescue Service recognise and celebrate the vast diversity of the local communities that we serve, and we aspire for this to be reflected in our workforce. We encourage candidates from diverse backgrounds, experience and beliefs, who share our values to consider working for us.

Job number

PS00884

Internal / external

External

Job type

Support

Location

Exeter Clyst St George

Contract type

Permanent

Hours of work

37

15 Sep 2026

01 Oct 2026