ICT Digital Delivery Manager

Adecco Portugal; Exeter; Hybrid; GBP 110,000 - 125,000; Full time

Benefits offered by this job

Professional development

Hybrid working

Public service impact

Job summary

Adecco is recruiting an ICT Digital Delivery Manager for the Devon & Cornwall Police Force. The role, based in Exeter with hybrid working, offers a £500 daily rate on a temporary contract and initial attendance at HQs for onboarding.

You will manage ICT teams, ensure SLA performance, risk management and value for money while coordinating with multiple suppliers to deliver large-scale public sector IT infrastructure projects.

Qualifications

• Degree in Computing, ICT, Technology or equivalent experience.
• Proven experience delivering ICT infrastructure projects and service management.
• Experience with ITIL, Prince2 or Agile methodologies and engaging stakeholders.

Responsibilities

• Provide strategic leadership for the Digital Delivery area of the ICT Department.
• Supervise teams and ensure high-quality service delivery and performance.
• Establish and monitor SLAs, configuration management, and capacity planning.
• Evaluate delivery methods and lead IT infrastructure improvements for the Alliance.
• Lead change management in line with ITIL practices.

Skills

ICT infrastructure

Security

Service management

Project management

Stakeholder engagement

Education

Degree in Computing/ICT/Technology

Tools

ITIL

Prince2

Agile

Azure

Job description

Adecco are pleased to be recruiting for a ICT Digital Delivery Manager to work within the Devon & Cornwall Police Force

Location: Middlemoor HQ, Exeter

Contract Type: Temporary

Daily Rate: £500 per day

End Date: January 2027

Working Pattern: Full Time, 37 hours per Monday to Friday, Hybrid

Are you ready to lead the charge in digital transformation?

Our client is seeking an experienced ICT Digital Delivery Manager to provide strategic direction and oversight for ICT services within the Strategic Alliance of Devon & Cornwall and Dorset Police. This is a fantastic opportunity for a dynamic professional to leverage technology to improve performance and drive innovation in public services.

You will be directly managing small ICT teams that hold our Managed Service Provider and other suppliers to account for the delivery of their contract obligations with an emphasis on high availability, SLA performance, proactive risk management and value for money.

This includes:

• Hosting Services - 900 servers across 4 data-centres and Azure hosted services.
• Voice & Data Network Services - including 4 call centres providing critical 999 telephony systems
• Mobile Communications - supporting 6,500 mobile phones and 8,000 Airwave radios
• Technical Security - Cyber risk management and defence for a key public service provider

In addition to a broad technical knowledge and experience of managing ICT at this scale, contract management experience will be essential.

The role can largely be managed via remote working though attendance at our Exeter and Winfrith HQs would be essential initially and during key planned events.

Key Responsibilities:

• Provide strategic leadership and direction for the Digital Delivery area of the ICT Department.
• Supervise teams and direct reports to ensure high-quality service delivery and performance.
• Establish and monitor service level agreements, configuration management, and capacity planning processes.
• Evaluate service delivery methods and implement the most effective strategies for the Alliance's IT infrastructure.
• Lead change management initiatives, ensuring adherence to ITIL Service Management best practises.
• Foster a culture of collaboration and inclusion, driving continuous improvement across the organisation.
• Interface with various stakeholders, including strategic boards and partners, to present key insights and proposals.

Essential Qualifications and Experience:

• Degree in Computing, ICT, Technology, or equivalent experience.
• Strong understanding of ICT infrastructure, security, and service management.
• Proven project management experience, familiar with ITIL best practises and methodologies such as Prince2 or Agile.
• Excellent communication skills, capable of engaging with stakeholders at all levels.
• Experience in managing ICT teams and delivering large-scale infrastructure projects.

Why This Role?

• Play a pivotal role in shaping the future of ICT services for public safety.
• Collaborate with a passionate team dedicated to delivering impactful solutions.
• Enjoy a competitive daily rate and the flexibility of hybrid working arrangements.

Perks of the Position:

• Opportunity for professional development through role-specific training.
• Flexible working arrangements, promoting a healthy work-life balance.
• Engage in meaningful work that directly impacts public safety and community well-being.

This role offers a unique opportunity to leverage your expertise and passion for technology in a supportive environment dedicated to public service excellence. If you are a strategic thinker with a proven track record in ICT management, this is the role for you!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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