ICT Assistant IT Manager - London

Imperial London Hotels; London; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading company in the hospitality industry is seeking an Assistant ICT Manager to oversee ICT infrastructure across multiple hotels. The role involves managing IT operations, ensuring compliance, and enhancing guest satisfaction through innovative technology solutions.

Benefits

28 days holidays increasing to 33

Free meals on duty

Workplace pension scheme

Employee recognition & Awards

50% hotel room discount

Mental health support

Qualifications

• 3-5 years of experience in IT operations, with 2-3 years in a similar role.
• Strong understanding of network architecture and security protocols.

Responsibilities

• Oversee and manage ICT infrastructure across multiple hotel properties.
• Ensure seamless operation of IT services and drive technology-enabled efficiencies.

Skills

IT Operations

Network Security

Guest Services

Team Leadership

Education

Relevant Certifications

Tools

Property Management Systems

POS Systems

Cloud-based Services

Job description

Assistant ICT Manager

Imperial London Hotels Group based @ The Royal National

40 Hours - 45,000.00 + Benefits

About ILH

Imperial London Hotels has been operating hotels in Central London for over 180 years, currently managing seven 3 & 4-star hotels in Bloomsbury. As an independent and family-owned business, ILH maintains a unique heritage and culture that guides its evolution and modernization. Our portfolio includes The Royal National Hotel, the UK's largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel, and the newly acquired IHG-branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH's flagship 4-star Deluxe Hotel in 2026.

We are currently recruiting for an Assistant ICT Manager

The ICT Assistant Manager (Cluster Role) will have extensive experience working within the Hospitality/Hotel Industry. They will oversee and manage the ICT infrastructure, systems, and services across multiple hotel properties within the cluster. Reporting directly to the ICT Operations Manager, this role ensures the seamless operation of IT services, drives technology-enabled operational efficiencies, and supports the business needs of each property.

The ICT Assistant Manager plays a vital role in aligning hotel technology strategies with organizational goals and enhancing guest satisfaction through innovative solutions.

Key Responsibilities

1. ICT Infrastructure & System Management
2. Cluster IT Strategy & Coordination
3. Support & Troubleshooting
4. Network & Security Management
5. IT Budgeting & Asset Management
6. Team Leadership & Development
7. Compliance & Standards

Must Have

• Minimum 3-5 years of experience in IT operations, with at least 2-3 years in a similar role.
• Relevant certifications (e.g., ITIL, PMP, CISSP) are a plus. Expertise in property management systems (PMS), POS systems, and guest service platforms.
• Strong understanding of network architecture, security protocols, and cloud-based services.
• Experience with telecommunications, audio-visual systems, and Wi-Fi infrastructure in a hospitality environment.
• Strong understanding of guest services and operational workflows in hotels, restaurants, or resorts.
• Ability to train non-technical staff (e.g., front-desk teams) on using hospitality systems effectively.

What You'll Get In Return

• Holidays 28 days (including bank holidays) pro-rata, increasing with length of service up to 33 days
• Free meals on duty
• Uniform & Dry-cleaning
• Workplace pension scheme
• £300 Refer a Friend Scheme
• Employee recognition & Awards
• Social events
• Interest-free Season Ticket/Travelcard Loan
• 50% hotel room discount & 20% restaurant discount (subject to availability)
• Local discounts at gyms, dry cleaners, bowling, and restaurants
• Shopping discounts across high-street brands and online retailers
• Sabbatical leave (eligibility required)
• Mental health support & well-being initiatives
• Employee Assistance Programme including career guidance, life coaching, legal & financial support, and well-being tools

Career & Development Benefits

• Training through Imperial London Hotels Academy
• Fully funded apprenticeships (eligibility required)
• £1,000 for your chosen course after completing our Buddy programme (eligibility required)
• Supported Study Scheme (eligibility required)
• Annual free English course accredited by UCL
• Opportunities to explore other roles within ILH after 1 year of service

Extended Benefits

• Technology Scheme (eligibility required)
• Cycle to Work Scheme (eligibility required)
• Workplace Nursery Scheme (eligibility required)