IT Support Manager

Nothing; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Nothing is seeking an IT Support Manager to ensure smooth IT operations in their London office. The role involves user support, systems maintenance, and network administration. Ideal candidates will have a degree in IT and over three years of experience in a similar role, with a focus on customer service and troubleshooting.

Qualifications

• 3+ years of enterprise-level IT support experience.
• Proficient in Windows/macOS and mainstream office software.
• Skilled in network infrastructure troubleshooting.

Responsibilities

• Provide first- and second-line IT support to all UK office staff.
• Maintain local office IT infrastructure and troubleshoot connectivity issues.
• Document IT procedures and support global IT teams.

Skills

Troubleshooting

Customer-focused

Organizational skills

Education

Degree/Diploma in IT, Computer Science, or related field

Tools

Windows

macOS

Office 365

Google Workspace

Active Directory

Exchange Online

SharePoint

Teams

Job description

Here at Nothing, we're building a world where tech is fun again. Remember a time where every new product made you excited? We're bringing that back. To get there we're gathering the creative and the curious. Those that are passionate enough to question the old and embrace the new. In return, you'll be part of a movement. Contributing to a global ecosystem of products that bring joy to people's lives.

Nothing's debut smartphone, Phone (1), earned Time Magazine’s prestigious Best Inventions for Innovative Smartphone Design award. Through cutting-edge design and user interface innovation, the London-based company is creating an alternative ecosystem of tech products for the young and creative.

In 2023, the company launched Phone (2) to wide acclaim from its community, the media, and design enthusiasts, and in 2024, Nothing launched its CMF Phone 1, and Nothing Phone (2a) Series, with both receiving an overwhelmingly positive reception.

To date, Nothing has sold more than 7 million units worldwide across its product lines, having released five audio products, five smartphones, and two smart wearables under the Nothing and CMF by Nothing brands. The company has amassed a cumulative revenue of $1 billion.

All products are developed in close collaboration with the Nothing Community, which includes over 8,000 private investors and are crafted with sustainability at the forefront.

Nothing is a UK-based privately held company with backing from GV (formerly Google Ventures), EQT Ventures, C Ventures and other private investors including Tony Fadell (Principal at Future Shape & inventor of the iPod), Casey Neistat (YouTube personality and Co-founder of Beme), Kevin Lin (Co-founder of Twitch) and Steve Huffman (Co-founder and CEO of Reddit).

If that sounds like something you'd like to be part of, read on...

The Role:

We are seeking a dedicated IT Support Manager to provide IT helpdesk and operational support for our London office. This role ensures smooth IT operations by addressing user issues, maintaining systems, and supporting daily IT activities. The ideal candidate will be highly organised, customer-focused, and skilled in troubleshooting a variety of IT challenges.

Responsibilities:

User Support & IT Operations:

• Provide first- and second-line IT support to all UK office staff across hardware, software, networking, and productivity tools.
• Manage user accounts, device provisioning, and access controls across M365 and Google Workspace.
• Set up and maintain desktop/laptop environments, mobile devices, and peripherals (printers, scanners, etc.).

Systems & Network Administration:

• Maintain and monitor local office IT infrastructure, including switches, routers, firewalls, wireless access points, and VPN connections.
• Troubleshoot and resolve network connectivity issues and escalate to global teams or ISPs as needed.
• Administer and support Google Workspace, Microsoft Active Directory, Exchange Online, SharePoint, and Teams.
• Set up and maintain AV equipment and video conferencing systems (Lark, Teams) in meeting rooms.
• Manage software licensing, patching, and endpoint security.
• Develop scripts (e.g., PowerShell, Python) to automate repetitive tasks and streamline IT processes.
• Identify areas for improvement and implement IT solutions that enhance efficiency and productivity.

Security & Compliance:

• Enforce IT security policies and ensure compliance with global standards (e.g., MFA, password policies, endpoint protection).
• Assist with local implementation of security audits, risk assessments, and backup procedures.
• Manage IT hardware and software inventory, procurement, and vendor relationships.
• Coordinate with third-party service providers for support and repairs when needed.

Coordination & Documentation:

• Work closely with global IT teams to align with company-wide standards and practices.
• Document IT procedures, troubleshooting guides, and asset records for future reference.

Requirements:

• Degree/Diploma in IT, Computer Science, or related field.
• 3+ years of enterprise-level IT support (or a similar role) experience, proficient in Windows/macOS operating systems and mainstream office software (Office 365, Google Workspace). Familiar with configuration, fault diagnosis, and maintenance of hardware devices (desktops/laptops/peripherals).
• Skilled in managing M365 and Google Workspace admin consoles, capable of independently creating user accounts, assigning permissions, binding devices, and configuring access control policies.
• Knowledgeable in network infrastructure (switches/routers/firewalls/VPN), able to quickly troubleshoot network connectivity issues, with experience in wired/wireless LAN deployment and optimisation, with CCNA or CCNP certification.
• Proficient in managing Active Directory, Exchange Online, SharePoint, and Teams to maintain enterprise collaboration platforms effectively.
• Understanding of endpoint security technologies (e.g., antivirus software, patch management, MFA deployment), familiar with information security standards like ISO 27001, and capable of implementing account password policies, data backup, and other compliance requirements.
• Ability to debug and maintain AV equipment (video conferencing systems) and collaboration tools (Lark, Teams Rooms).
• Proficiency in at least one scripting language (PowerShell/Python) to develop automated scripts for repetitive tasks such as bulk user account management and device configuration initialisation.
• Prior experience in IT support for multinational corporations is preferred, with the ability to collaborate with global teams and understand regional compliance differences.
• Close coordination with global IT teams to align with corporate technical standards, capable of cross-timezone communication and coordination.

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